Manager of Office Operations- Full Time Days

Facility

CFV Interventional Radiology Clinic

Location

Fayetteville, North Carolina

Department

CFV Interventional Radiology Clinic

Job Family

Management

Work Shift

Days (United States of America)

Summary

Responsible for managing operations including, but not limited to, front desk reception and scheduling, nursing functions and overall management responsibilities. Coordinates all office management and personnel activities ensuring efficient patient flow and appropriate staffing. Works effectively with Providers, Administration and Physician Billing Department ensuring efficient office operations. Major Job Functions The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

Interview, hire and train, assess competency of employees, plan, assign, and direct work of employees

Monitor productivity of employees, appraising performance, rewarding and disciplining employees

Address employee complaints and resolve problems

Coordinate activities of personnel directly related to patient flow and office management.

Command and maintain thorough knowledge of CPT-4 and ICD-9 coding, current billing issues, medical terminology and compliance with insurance guidelines and policies through professional development activities (continuing education, review of professional journals, etc.)

Monitor Clinic Charge Master and encounter forms to ensure accurate CPT-4 and ICD-9 codes

Ensure office equipment is maintained in proper operating condition

Maintain good guest relations with patients, hospital and office staff

Assist Patient Representative receptionists when needed to ensure accuracy and prompt response to patients and assume responsibility for uncovered positions when needed

Market office to public, employers and civic organizations

Monitor collections and operating costs towards projected budget goals

Assist Primary Care Services with the development and monitoring of capital and operating budgets

Work with physicians to ensure efficient scheduling and work environment

Responsible for timekeeping of all office personnel

Consult with physicians on hospital charges and ensure in-patient charges are posted accordingly

Oversee the ordering of supplies and equipment for office in a timely manner and maintains an on-going inventory

Coordinate the handling of patient complaints and resolving problems

Take necessary steps to ensure completed and accurate charging for all patient services rendered, and all interdepartmental charges, as well as to monitor, adjust and, where possible, correct negative expense variances

Other duties as assigned

Minimum Qualifications The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training: Bachelor’s degree required OR 8 years related experience required

Work Experience: 2 years of healthcare management experience required

Radiology/Interventional Radiology experience highly preferred

1 year supervisory and billing experience preferred

Knowledge, Skills, and Abilities Required: Proficiency in reading, writing, and speaking the English language

Thorough knowledge of computer functions and medical terminology

Ability to read and interpret physicians’ documentation

Knowledge of CPT-4 and ICD-9 coding

Demonstrate leadership qualities and organizational skills

Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists

Ability to work independently

Good organizational and communication skills

Physical Requirements: Long periods of sitting

Occasionally required to stand, reach with arms and stoop, kneel or crouch

Occasionally lift and/or move up to 25 pounds

Ability to work under physical and mental stress

Motor coordination and finger dexterity

#CFVH2026

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity