Support representative - German

Role Overview Join a fast-paced customer support team assisting users with mobile service-related queries via phone and email. You'll handle account issues, explain service options, resolve billing questions, and identify sales opportunities. This is a great opportunity for someone with strong communication skills who enjoys problem-solving and helping people.

Key Responsibilities: Respond to customer inquiries via phone and email in a professional and timely manner Provide support on account management, billing issues, and service information Identify and recommend suitable products or service upgrades Accurately document all customer interactions in the system Meet performance and quality targets Maintain a high level of customer satisfaction Requirements

Proficiency in German (B2 – C1 level)

Prior experience in customer service or sales is a plus

Strong verbal and written communication skills

Ability to multitask and manage time effectively

Comfortable working with computers and customer management systems

Sales-oriented mindset and proactive attitude

Ability to work flexible shifts, including weekends

Benefits

Competitive Salary

Performance Bonus

Sales Bonus

Additional Benefits:

Food vouchers Multisport card Additional health insurance