We Are Collider - Account Director (FMCG, Retail - Events)

Job Title: Account Director

Location: London - Hybrid

We Are Collider, part of the Strata Group, is a global experiential agency that builds brand activations designed to act as powerful content engines. Powered by behavioural science, every touchpoint is optimised for human engagement and digital amplification.

We specialise in brand activations, experiential, events and share-worthy content in live, digital and virtual spaces.

Job Role

As an Account Director you will be an ‘enabler’ within the business; playing a pivotal role in helping the Company achieve its business objectives and growth targets.

Responsible for managing, retaining and developing existing accounts through effective team management and excellent client servicing standards.

Key Responsibilities

Enabling successful delivery of client services for the business

Ensuring client service processes are best in class and follow the We Are Collider process document and principles across Collaboration, Communication and Clarity

Client Servicing Standards and Service Level Agreements agreed with all clients and adhered to

Ensuring all client projects are delivered to an agreed timescale, budget and standard with client satisfaction as a key measurable

Ensuring any service delivery issues are communicated quickly with resolutions proactively identified and executed quickly and professionally

Developing client retention and development strategies in conjunction with the Business Directors

Developing direct reports on the client service team

Developing and actioning Client Development Plans for each account with the Business Directors

Preparing forecasts for client accounts, monitoring progress against these forecasts, reporting any discrepancies or changes and doing everything possible to ensure these forecasts are achieved

Producing proactive proposals for clients

Identifying and maximising new business opportunities with existing clients, ensuring all areas of the account have been fully exploited through cross-selling opportunities.

Ensuring regular reviews take place with each client to obtain strategic insight so that opportunities for growth can be explored

Understand the client’s business and monitoring trends within the client’s sector

Fully understand our connected brand experience offering and our proposition around ‘inspiring brand interactions’. Ensure all briefs are considered through this lens and are aligned to the We Are Collider model and approach

Ensuring agency loyalty is generated with each client through a planned contact approach, developing relationships at a senior level where appropriate through socialising and networking.

Project Management

Overseeing and managing all key project management stages

Establishing the Project Team and ensuring all stakeholders have full understanding of their roles and responsibilities and are accountable for their deliverables

Working with the Strategy and Creative team to define the strategic solution to client briefs and ensuring the solution answers the brief, meets the criteria, is delivered on time and on budget

Managing the creative resource, ensuring that projects are running efficiently and, when additional resources are required, these are available and planned accordingly (freelance included)

Providing strategic direction and operational management in the development of the solution

Providing overall leadership of project team in delivering solutions through strategy, creative, production and delivery

Ensuring there is a clear, up to date Project Plan with tasks and timings for all stakeholders

Providing ongoing client liaison and support (both at operational and strategic level)

Ensuring all project documents are filed on server as per agreed structure

General trafficking of projects through internal teams

Sign-off key project stages with team and client

Ensure quality control processes are adhered to at all times

Ensure project objectives are achieved and ROI is secure

Scheduling and leading project Status Meetings when appropriate

Writing up and distributing contact reports from client meetings

Reviewing the success of client projects and ensuring internal and client de-briefs are carried out in a timely manner after project end

Obtaining positive PR for clients and We Are Collider, wherever possible – and producing necessary case studies, blogs etc. for use on social channels

Financial Management

Ensuring a high level of understanding of all financial systems and processes for the profitable delivery of projects

Producing estimates/budgets for projects and maximising and maintaining profitability through effective cost control

Ensuring the client is aware of payment terms and timescales and a PO is obtained (or written agreement to start work) by the client (and that these are saved on the server and Paprika)

Fully reconcile budgets at project end and monitor budgets throughout the project

Ensuring that Client approval is obtained should the project brief alter in any way and incur additional costs (ideally before additional work begins)

Monitor internal costs/time throughout the life of projects ensuring overspend/burn is picked up before it becomes an issue

Producing forecasts (both for new business and existing clients), communicating these to the Financial Controller on a regular basis, and doing everything possible to ensure these forecasts are achieved

Ensuring Financial Controller and Business Directors are kept informed of any significant changes to the profit margin

Ensuring budgets are input to Paprika accurately for effective cost management

Ensuring Purchase Orders are raised for any items or services purchased on behalf of the Company

Ensure internal staff keep up to date Timesheet entries

Staff Management

Provide guidance and leadership to direct reports to ensure their talent is nurtured and they are motivated and able to grow and progress

Undertake thorough and timely Performance Reviews for direct reports with clear and tangible objectives and goals that are regularly monitored

Monitor the workflow and capacity of direct reports to ensure they are hitting maximum utilisation and billable hours

New Business & Client Development

Supporting the CEO and Managing Director with the new business strategy, as appropriate

Playing a significant role in securing new business and developing client accounts by demonstrating a good understanding of the client’s business, performance, products, sector, marketplace, competitors and client’s business objectives

Providing strategic insight, direction and content for new business pitches where appropriate

Attending new business meetings and pitches, as appropriate

Monitoring and exploring trends within the creative brand experience sector which will enhance the company’s offering and help secure/deliver future client projects

Maximising client loyalty by delivering imaginative solutions on time and within allocated parameters

Ensuring all areas of the account have been fully exploited through cross selling opportunities.

Continually maintaining and developing technical skills and knowledge through research, attending industry events and training