Manager, Logistics

About the Role

The Manager, Logistics owns the day-to-day performance of Centr's third-party logistics (3PL) operations, ensuring accurate, timely, and cost-effective fulfillment across DTC/e-commerce and B2B channels. This role works directly with 3PL warehouse partners on receiving, inventory control, and shipping, and partners cross-functionally to keep order accuracy, inventory accuracy, and shipping cost on target.

Key Responsibilities

3PL & warehouse operations

Manages the day-to-day relationship with Centr's 3PL warehouse provider(s), serving as the primary point of contact for operational issues. Oversees receiving, put-away, picking, packing, shipping, and returns processes at the 3PL to ensure they meet Centr's standards. Partners with the 3PL on inventory control practices, including cycle counts and row counts, to maintain accurate stock records. Monitors stock levels across warehouse locations and flags replenishment needs before they become stockouts. Order fulfillment & returns

Oversees order fulfillment across DTC/e-commerce and/or B2B channels, ensuring orders ship accurately and on time. Manages the returns/RMA process, working with the 3PL to process returns efficiently and resolve discrepancies. 3PL performance management

Tracks and reports on 3PL performance against key metrics: order accuracy, inventory accuracy, and shipping cost. Identifies trends in performance data and drives corrective action plans with the 3PL when metrics fall short of target. Builds and maintains performance reporting in Excel/Google Sheets to track trends over time. Shipping & logistics

Manages relationships with carriers (UPS, FedEx, USPS) and/or freight providers to support cost-effective, reliable shipping. Evaluates and understands shipping rates, including LTL/FTL and international shipping options. Partners with systems/IT on ERP, Shopify, Amazon, and EDI connections supporting order and inventory flow. Team leadership & operations

Manages logistics/warehouse-facing employees. Manages daily operations to ensure consistent execution against SLAs. Identifies and drives process improvements across the fulfillment lifecycle. Partners on planning and strategy for logistics network capacity and growth needs.

Qualifications

Experience working directly with 3PL warehouses or logistics providers. Strong understanding of receiving, put-away, picking, packing, shipping, returns, and inventory control processes. Experience with inventory management, including cycle counts and row counts. Experience with DTC/e-commerce and/or B2B order fulfillment, including returns/RMA processes. Track record managing 3PL performance against order accuracy, inventory accuracy, and shipping cost metrics. Strong Excel/Google Sheets skills; ERP experience preferred, ideally with Shopify, Amazon, and/or EDI connections. Experience with UPS/FedEx/USPS and/or freight; understanding of shipping rates, LTL/FTL, and international shipping. People management experience, with strong problem-solving and process-improvement skills.