Villa Operations & Quality Manager

Villa Operations & Quality Manager Bingin – Uluwatu, Bali | Full-time | Luxury Hospitality

We are a growing luxury hospitality business working with a collection of villas in Bingin and Uluwatu.

We are looking for an experienced, hands-on and highly organized Villa Operations & Quality Manager to oversee daily villa operations, lead operational teams and ensure consistently high standards of cleanliness, maintenance and guest satisfaction.

Key Responsibilities Oversee daily operations and quality standards across multiple luxury villas.

Manage and supervise housekeeping staff, villa supervisors, pool cleaners, gardeners and maintenance teams.

Organize daily staff schedules, work assignments and operational priorities.

Personally conduct villa inspections before guest arrivals and after departures.

Ensure all villas are exceptionally clean, well maintained and fully guest-ready.

Coordinate maintenance, repairs and preventive maintenance.

Monitor staff performance, provide training and ensure compliance with SOPs.

Maintain accurate inspection checklists, maintenance records, inventory and daily operational reports.

Proactively identify problems, take corrective action and follow up until fully resolved.

Work closely with the Guest Relations & Concierge Manager, supporting each other with check-ins, guest requests, complaints and operational matters whenever needed.