Center Operations & Growth Manager

Center Operations & Growth Manager – Class 101 [Texas]

Location: Irving, TX

Employment Type: Part-Time (average of 20 hours/week), with potential for full-time consideration after ~12 months based on mutual fit and business needs

Reports to: Franchise Owner

About Class 101

Class 101 helps students and families navigate the college planning process with confidence. From test prep and college lists to scholarships and admissions, we equip families with a clear roadmap for success. Our centers provide personalized support, expert guidance, and a welcoming environment that empowers students to reach their goals.

We are seeking a Center Operations & Growth Manager to support the performance and growth of our Irving location. This is a part-time leadership role ideal for someone who enjoys working with families, building community relationships, and overseeing operations in a mission-driven environment.

Role Overview

The Center Operations & Growth Manager supports the day-to-day operations, enrollment growth, and client experience of the Irving center. This role partners closely with the franchise owner to execute local growth initiatives, support advisors, manage events and partnerships, and ensure families receive an exceptional experience aligned with the Class 101 brand.

This role does not carry a personal student caseload, but does require comfort engaging with parents and stepping in as needed to support the advising team. This position averages approximately 20 hours per week, with some flexibility based on events and enrollment cycles.

Key Responsibilities

Growth & Enrollment

Support and execute a rolling 90-day growth and enrollment plan

Generate qualified leads through partnerships, events, referrals, and local outreach

Conduct family consultations and convert prospective families into enrolled clients

Track enrollment activity and key metrics in the CRM

Collaborate with the owner on pricing discussions, payment plans, and collections support

Marketing & Events

Plan and support monthly events such as workshops, FAFSA nights, bootcamps, and webinars

Coordinate digital event logistics including RSVPs, reminders, and follow-ups

Build relationships with schools, community organizations, and nonprofits to expand local visibility

Support newsletters and local marketing efforts highlighting upcoming events and family success stories

Client Experience & Operations

Oversee enrollment, payment, and scheduling processes for new families

Maintain accurate records and timely parent communication within Class 101 systems

Monitor client satisfaction and proactively address concerns

Help maintain a professional, organized, and student-centered environment

Team Support & Leadership

Support and coach advisors and coordinators on enrollment conversations and client care

Facilitate regular team check-ins and contribute to a collaborative, accountable team culture

Assist with onboarding and training of new team members as needed

Reporting & Metrics

Maintain simple weekly tracking of leads, consultations, enrollments, and events

Provide monthly performance summaries with observations and improvement ideas

Performance Targets (Aligned to ~20 Hours/Week)

Lead generation: ~30–40 qualified leads per month

Consultations: ~20–25 per month with strong show rates

Close rate: Target 30–35%+

Events: Approximately 2 community events + 1 workshop or webinar monthly

Client satisfaction: 90%+ positive feedback

Data updates completed within 48 hours of meetings

Qualifications

Experience in education services, college access, youth programs, nonprofit programs, or enrollment-focused roles

Comfort communicating with parents and families in a consultative setting

Strong organizational and event coordination skills

Ability to lead and support a small team in a collaborative environment

Familiarity with CRM systems and basic reporting tools

Passion for helping students and families succeed

Why Join Class 101?

Be part of a mission-driven organization helping students achieve college and career success

Lead meaningful work that directly impacts families and student outcomes in your community

Supportive franchise network with national tools, training, and resources

Part-time leadership role with an average of 20 hours per week and schedule flexibility

Hourly compensation with performance-based incentives

Clear growth pathway for those interested in expanded responsibility and full-time leadership over time

To Apply:

If you’re excited to support Irving families and lead operations in a growing college planning center, we’d love to hear from you.