Billing Manager

Medical Billing Manager – eClinicalWorks (eCW)

Serenity Healthcare

Location: Lehi, UT or Phoenix, AZ

Job Type: Full-Time

Department: Revenue Cycle Management

About the Role

Serenity Healthcare is hiring an experienced Medical Billing Manager to lead our centralized billing team and drive commercial insurance reimbursement performance. This is a hands-on, player-coach position - you'll manage a team of billing specialists while personally working escalated claims, denials, and payer issues.

eClinicalWorks (eCW) experience is required. Waystar or other clearinghouse experience is a plus.

If you're a revenue cycle leader who knows how to reduce denials, speed up reimbursement, and build a high-performing billing team, we want to hear from you.

What You'll Do

Lead, coach, and develop a team of medical billing specialists  Manage claim submission, payment posting, claims edits, and AR follow-up  Serve as the escalation point for complex commercial payer and denial issues  Identify denial root causes and implement corrective action plans  Monitor KPIs: clean claim rate, first-pass resolution, denial rate, AR aging, timely filing  Improve reimbursement, lower AR, and reduce rework across commercial, employer-sponsored, and managed care plans.  Required Qualifications

5+ years of medical billing / revenue cycle management experience  2+ years of team leadership experience in a billing or RCM setting  Hands-on experience with eClinicalWorks (eCW) - billing modules, work queues, reporting  Strong background in commercial insurance billing, denials management, and appeals  Experience with clearinghouse claim submission and rejections  Proven ability to manage productivity, quality, and performance metrics  Preferred Qualifications

Waystar or comparable clearinghouse/RCM platform experience  Behavioral health, mental health, or specialty outpatient billing background  Multi-site healthcare organization experience  Third-party billing company or outsourced RCM experience  Experience building denial/KPI dashboards and payer performance reports  Why Join Serenity Healthcare

Lead a growing revenue cycle team at a fast-growing healthcare organization  High-visibility role with direct impact on reimbursement and company performance  Opportunity to build and shape billing processes, not just maintain them

Keywords: medical billing manager, revenue cycle manager, eClinicalWorks, eCW, Waystar, healthcare billing, denials management, commercial insurance billing, RCM manager, claims manager, behavioral health billing, outpatient billing manager

Apply now to join Serenity Healthcare's billing leadership team.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.