Commercial Account Manager

About Site

Catalent’s Greenville, North Carolina site is a major oral solid dose development and manufacturing campus, delivering end‑to‑end, turnkey solutions from formulation development through commercial manufacturing and packaging. The site specializes in oral solid dosage forms, supported by integrated formulation expertise, comprehensive analytical services, and scalable manufacturing capabilities designed to support both commercial products and potent or targeted therapies, including orphan drugs. Backed by more than $100 million in recent investments, the Greenville operation features fit‑for‑scale infrastructure, potent handling capabilities, and a strong regulatory track record, making it a critical part of Catalent’s global network for advancing complex oral drug programs from development to market.

Position Summary

We have an opportunity for a Commercial Account Manager to join our team. This role is responsible for leading the execution and lifecycle management of assigned commercial products and customer accounts. You will serve as the primary customer contact and business liaison, ensuring alignment between customer expectations, contractual commitments, site capabilities, and business objectives. The position also focuses on identifying opportunities for account growth, service expansion, and market extension by partnering with customers to understand evolving product pipelines and future manufacturing needs.

Shift: Mon to Fri 8am-5pm Location: Greenville, NC 100% Onsite

The Role

Serve as the primary customer contact for assigned commercial products and accounts

Build and maintain strong customer relationships through proactive communication and issue resolution

Lead customer governance meetings, business reviews, and operational discussions

Manage customer expectations and ensure alignment between customer requirements and site capabilities

Coordinate customer communications regarding supply, project status, risks, product changes, and business performance

Manage and oversee the delivery of commercial programs and product lifecycle activities

Develop and maintain project plans, timelines, and risk mitigation plans

Facilitate team meetings to track deliverables, timelines, and customer commitments

Ensure timely resolution and escalation of issues impacting supply, revenue, quality, or deliverables

Coordinate commercial launches, product transfers, validation activities, and customer-driven projects

Support revenue forecasting and financial planning for assigned accounts

Monitor financial performance, identify risks and opportunities, and support billing accuracy

Coordinate cross-functional activities to support commercial product supply

Partner with Supply Chain and Operations to communicate requirements and supply risks

Support Sales and Operations Planning and demand review processes

Coordinate implementation of customer-driven changes including labeling, packaging, and regulatory updates

Identify and manage risks affecting supply, quality, compliance, or revenue

Lead customer escalations and coordinate resolution activities

Support commercial growth initiatives and identify opportunities for additional products or services

Maintain account-level metrics, key performance indicators, and customer scorecards

Develop presentations and reports for customers and site leadership

Serve as site subject matter expert for assigned accounts and participate in improvement projects

Other duties assigned

The Candidate

Minimum Requirements

High school diploma or equivalent with at least 6 years of relevant pharmaceutical, manufacturing, customer account management, or project management experience

Experience in a Catalent role demonstrating independence and proficiency in project management, commercial management, or customer-facing responsibilities may be substituted for external experience requirements

Strong project management and organizational skills

Excellent customer relationship management capabilities

Strong business acumen and financial understanding

Ability to influence cross-functional teams without direct authority

Excellent verbal and written communication skills

Strong problem-solving and decision-making capabilities

Ability to effectively prioritize multiple projects with competing demands

Ability to communicate effectively across customer, operational, and leadership levels

Individual may be required to sit for extended periods

Specific vision requirements include reading of written documents and use of computer monitor screen frequently

Data entry and use of computer user interface tools including mouse, keyboard and any other applicable instruments

Sustained sitting at desk or workstation with use of phones, computers and any other office equipment required for specified position

Preferred Skills & Background

Bachelor's degree in Business Administration, Life Sciences, Engineering, Supply Chain, Project Management, or related field with at least 3 years of relevant experience

Associate degree in Business Administration, Life Sciences, Engineering, Supply Chain, Project Management, or related field with at least 5 years of relevant experience

Project Management Professional (PMP) certification preferred

SAP or Enterprise Resource Planning (ERP) system experience preferred

Proficiency in Microsoft Word, Excel, PowerPoint, and Project preferred

Experience working within regulated pharmaceutical or biotechnology environments preferred

Why You Should Join Catalent

Positive and fast-paced working environment focusing on continually improving processes to remain innovative and dynamic

Competitive Paid Time Off plus 8 paid holidays

Medical, dental and vision benefits effective day one of employment

Tuition Reimbursement – support to finish your degree or earn a new one

Site-based Employee Engagement activities such as Music Bingo, Puppy Supply Donation Program, Halloween Costume Contests, Pumpkin Painting and more

Employee Resource Groups focusing on Diversity and Inclusion

Environmentally friendly, community engagement green initiatives including regular Highway Clean-up participation

Defined career path and annual performance review process with potential for career growth

WellHub program promoting physical and mental wellness including onsite fitness center

Perkspot offers exclusive discounts from approximately 900+ merchants in various categories

Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to DisabilityAccommodations@catalent.com. This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

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