Customer Service

Position: Customer Service Representative The Customer Service Representative is responsible for providing timely, professional, and high-quality support to customers through phone, email, chat, or other communication channels. This role focuses on resolving inquiries, addressing concerns, and ensuring a positive customer experience while adhering to company policies and service standards.

Key Responsibilities:

Handle inbound and/or outbound customer interactions in a professional and courteous manner

Resolve customer inquiries, complaints, and issues efficiently

Provide accurate information regarding products, services, and policies

Document interactions and update customer records in the system

Follow communication scripts and quality guidelines when applicable

Meet performance metrics related to quality, productivity, and attendance

Collaborate with team members and supervisors to improve customer satisfaction

Requirements:

High school diploma or equivalent (college studies are a plus)

Strong communication skills (verbal and written)

Customer-focused attitude with problem-solving skills

Ability to work independently (especially for WFH roles)

Basic computer skills and ability to navigate multiple systems

Prior customer service or call center experience is a plus

Work Setup:

Position available as Onsite or Work From Home, depending on operational needs

Schedule and training details will be provided during the interview process