Assistant Clinic Manager - Dundrum

The Affidea Group is one of the most successful European healthcare diagnostics imaging companies, we have over 400 staff within our Irish clinics. The business operates diagnostic imaging and minor injuries centres' around the country, offering a broad range of cutting-edge imaging technology and healthcare services to the public, insurers, employers and other organisations.

We are seeking an experienced and motivated Assistant Clinic Manager to join our team in Dundrum. This is a key leadership position responsible for managing the front office function and ensuring the delivery of a high-quality, patient-focused service.

Key Responsibilities

Lead and manage the Patient Administrator team, ensuring exceptional patient/customer service at all times

Coach, train, and support team members to drive performance and development

Oversee the handling of patient enquiries, requests, and complaints in a professional and timely manner

Supervise daily operations to ensure efficiency, accuracy, and productivity

Plan staffing levels and support recruitment of front office team members

Maintain staff rosters, annual leave schedules, and resource planning aligned with business needs

Coordinate communication between clinical and administrative teams

Work closely with the Clinical Manager to ensure adequate clinic staffing

Implement and maintain operational policies, systems, and SOPs

Manage administration stock orders, deliveries, and stock control systems

Ensure schedules are actively managed to optimise clinic performance

Support the delivery and ongoing development of training programmes

Quality & Compliance

Ensure adherence to all company policies, procedures, and guidelines

Maintain and promote JCI (or equivalent) quality standards

Monitor health & safety compliance and maintain hygiene standards

Complete and review regular Health & Safety reporting