Support Officer

Transform lives, every single day

Do you want a career that means more? At Anglicare Sydney, we bring the strength, the support and the strategy to make it happen.

We a re a well-respected not-for-profit that’s been serving society’s most vulnerable for more than 170 years. Each year, we achieve life-changing outcomes for the 40,000+ people who rely on our person-centred support. And now, we’re extending our reach and impact even further.

As a Support Officer, you will play a key role in creating a positive resident experience by providing exceptional administrative, scheduling and customer service support within our Retirement Villages. You wi ll be the first point of contact for many resident enquiries, helping ensure residents feel supported, informed and connected to the services they need.

Your Opportunity

This is a full-time  permanent onsite role based at   Castle Hill Village between Monday to Friday with occasional w eekend rostered hours to support operational requirements.

As a Support Officer, you will support the day-to-day administrative operations of an Anglicare Retirement Village, working closely with residents, their families, onsite health and care t eams, village teams and external stakeholders.

You will be responsible for coordinating resident enquiries, supporting scheduling activities, maintaining accurate records and ensuring services are delivered efficiently and professionally.

With empathy, professionalism and a strong customer focus, you will:

Resident Support & Customer Service

Provide exceptional customer service to residents, families and stakeholders

Manage inbound calls, emails and enquiries in a timely and professional manner

Triage resident enquiries and coordinate resolutions with relevant teams

Scheduling & Administration

Maintain accurate resident information within CRM and associated systems

Coordinate scheduling requests and service changes efficiently

Ensure records, documentation and correspondence are completed accurately and on time

Support service coordination activities to meet resident needs and expectations

Stakeholder Engagement

Build strong working relationships with residents, families, care teams and village staff

Liaise with internal and external stakeholders to ensure enquiries are resolved promptly

Communicate clearly and professionally across multiple channels

Continuous Improvement & Compliance

Contribute to process improvements that enhance resident and team experiences

Suppor t managing KP I achievement relating to resident enquiries, scheduling and service delivery

Uphold Anglicare's Mission, Vision and Values in all interactions

Safety & Workplace Culture

Promote a positive safety culture through active participation in WHS activities

Maintain a safe, respectful and inclusive work environment

Report hazards, incidents and near misses in accordance with organisational requirements

What You'll Bring

You are organised, proactive and customer-focused, with a genuine passion for supporting older people and creating positive experiences.

You will also need:

Minimum 2 years' experience in administration, scheduling or customer service roles

Experience using CRM systems, scheduling platforms or similar business systems

Strong customer service and stakeholder management skills

Excellent written and verbal communication abilities

High attention to detail and strong data accuracy skills

Ability to manage competing priorities in a fast-paced environment

Strong problem-solving and organisational skills

Intermediate Microsoft Office skills

Ability to work in a dynamic environment

Why Anglicare?

We provide meaningful opportunities and choice, both for the individuals and communities we support and the dedicated people here who make it happen.

At Anglicare,   you ’ ll   get the security, stability and opportunities that come with a strong, well-established organisation   that ’ s   ready for the future.   You ’ ll   belong to a community of kind,   humble   and respectful people of all faiths and backgrounds. You will also be supported to gain new knowledge, deepen your experience and   expertise, and shape a rewarding career.

On top of that, here are just some of the tangible benefits you will enjoy in a career with us:

Pay less tax on your income and increase your take home pay. With salary packaging, up to $15,900 of your income is tax free.

Spend up to $2,650 on accommodation,   meals   and entertainment also tax free with salary packaging.

Ongoing professional development and leadership training to advance your career

Exclusive discounts to over 400 retailers

Employee Assistance Program and Fitness Passport with discounts to over 800 gyms for you and your family

Are you ready for a career that means more?

To apply for this role, please click the ‘Apply’ button or   submit. All   applicants will receive a response.

Anglicare is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders,   abilities   and cultural backgrounds.

Disclaimer: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

Application Close Date: November 09, 2026