Field Service Administrative

1.Administrative Support to the Manager of Service Technicians

Prepare reports, summaries, and presentations

Coordinate communication and information flow between departments

2.Coordination of Field Service Technicians

Plan and optimize technicians’ schedules and assignments

Monitor service job execution (timeliness, quality, completion)

Support dispatching and prioritization of service requests

Maintain regular communication with field technicians and resolve operational issues

3.Service Systems & Documentation Management

Enter and update data in Dynamics systems

Ensure accuracy and completeness of service documentation (service reports, protocols)

Maintain proper documentation archiving in line with company procedures

Generate KPI reports related to service performance

4.Customer & Internal Collaboration

Act as the first point of contact for administrative service-related inquiries

Coordinate service requests and track their status

Collaborate with internal departments (Sales, Logistics, Warehouse, Finance)

Support complaint handling and escalation processes

5.Operational & Logistics Support

Coordinate delivery of spare parts, tools, and equipment to field technicians

Monitor inventory levels in cooperation with the warehouse team

Organize shipments, returns, and equipment logistics

Assist in organizing technical training sessions for the team

6.Process Improvement & Quality Control

Analyze operational data and identify improvement opportunities

Support the implementation of process improvements within service operations

Ensure compliance with company standards and procedures