Network Engineer

About us    HammondCare provides expert aged care, home care, dementia care and palliative care for older people, regardless of circumstances, beliefs, background or financial situation. We are led by our not-for-profit, Christian foundations and backed by research and clinical expertise.

When it comes to our people – those we serve and those who serve – we are committed to inclusion across race, culture, ethnicity, gender, sex, sexuality, religion and ability. In our innovative residences, our hospitals, or in client homes, we aim to set the global standard of relationship-based care for older people with complex needs.

We’ve been caring for people for over 90 years – so, if you love to care, join us, and make a career move that matters.

It's not just care, it's HammondCare.

About the Opportunity The Network Engineer is a key role within HammondCare, responsible for planning, implementing and maintaining the voice and data communication services, with a focus on maximum availability and operational performance.

This is permanent full time, based at St Leonards with hybrid working opportunities.

How you’ll make an impact:

Design, implement, maintain, and optimise enterprise voice, data, and network security services across the HammondCare environment

Provide Level 3 technical support, troubleshooting and resolving complex telephony, networking, and security related issues

Develop and maintain technical documentation, network diagrams, standards, procedures, reports, and operational records

Analyse, evaluate, and support the implementation of communications technologies, carrier services, and infrastructure solutions.

Act as the primary technical liaison for telecommunications carriers, vendors, and service providers, including service delivery and billing management

Deliver guidance, knowledge transfer, and mentoring for network engineers, IT teams, and operational staff

Monitor and manage internet, and telecommunications services against service level agreements and business requirements

Implement, monitor, and optimise networking, Security and Voice communications platforms to ensure performance, reliability, and service availability

Analyse network performance, traffic patterns, capacity, and utilisation trends, providing recommendations for continual improvement and optimisation

Participate in and support change, incident, problem, and service management processes in accordance with corporate governance frameworks

Coordinate the ongoing support and operation of critical voice and data communication services to maintain system availability, resilience, and reliability.

Lead and support network infrastructure projects, upgrades, technology refreshes, and service improvement initiatives

Maintain network and voice system security, patching, firmware management, and platform lifecycle activities

Design, implement, and manage enterprise SD-WAN and WAN connectivity services to support organisational performance and resilience objectives.

Monitor and maintain network resilience, business continuity, and operational readiness across communications infrastructure

Participate in after-hours support, major incident response, and on-call escalation activities as required

What we can offer you We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)

Additional leave purchase options and 14 weeks paid parental leave

Flexible working options, including hybrid arrangements

Discounts on everyday products and services

Discounted healthcare memberships - access to network of fitness centres and pools for employees and families

Free access to independent counselling support for employees and families

Health & Wellbeing programmes

Reward & Recognition programmes

Referral bonuses

Career and professional development opportunities

About you Demonstrated commitment to supporting and aligning with HammondCare's Christian Mission, Motivation, and Mission in Action

Bachelor’s degree in IT related discipline

At least 5 year’s demonstrated experience as a Network Engineer or Senior Network Engineer

Extensive experience designing, implementing, and supporting enterprise voice, security, networking, and communications infrastructure across diverse technology environments

Strong understanding of industry standards, regulatory requirements, and best practices relevant to telecommunications, networking, and data communications

Broad knowledge of modern communications technologies, including cloud networking, data centres, SD-WAN, WAN, VoIP, wireless, and collaboration platforms

Technical expertise in routing, switching, TCP/IP networking, routing protocols, firewalls, cloud voice services, and Azure networking

Strong understanding of SD-WAN architecture, Network Security, and Network authentication

Excellent analytical, troubleshooting, and problem-solving skills, with the ability to diagnose and resolve complex technical issues

Experience with Cisco, Meraki, Sophos, and similar enterprise networking technologies

Excellent communication, stakeholder management, customer service, and project delivery capabilities

Ability to work independently, collaborate effectively, and provide on-call/after-hours support when required

Desirable

Certification in cisco or equivalent (CCNP, CCIE, CCNA)

ITIL certification

IT security experience

Experience in network technologies, architectures, and solution design

To Apply   If you are ready to make a difference with HammondCare, Apply Now! For any specific queries please contact talent@hammond.com.au.

Pre- Employment Checks

All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks.

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.