Access Coordinator-Full Time-Days

Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

Medical Oncology

Job Family

Clerical

Work Shift

Days (United States of America)

Summary

Ensure optimum patient flow through the office; accurate and prompt entry submission of charges; initiation of new patient medical records; accurate, efficient scheduling of patient visits and timely submission of reports. Major Job Functions The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:

Ensure completion of new patient information packet including consents, insurance forms and other clinical documents

Verify and update computer system with patient demographic and insurance information

Schedule appointments for follow-up visits and procedures in the computer system

Determine the appropriate provider, length and time of appointment

Accurately post charges in the computer system to the proper patient account

Collect and post payments from patients and prepare patient receipts

Maintain and responsible for cash drawer (batch) and balances and closes cash drawer

Answer basic questions about patients’ bills and insurance

Direct patients to appropriate clinical area

Close and secure office at the end of shift

Other duties as assigned

Minimum Qualifications The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training: High school diploma or equivalent required

Work Experience: 1 year clerical experience required

1 year medical business office or significant public contact experience preferred

Knowledge, Skills, and Abilities Required: Proficiency in reading, writing, and speaking the English language

Ability to deal with patients under stress

Good planning and organizational abilities

Speaking and hearing to converse with the public

Office equipment skills

Physical Requirements: Ability to see and read printed data and computer screens

Manual dexterity

Visual and auditory acuity to collect information

Verbal communication skills

Ability to lift, stoop, bend, kneel, reach and sit for extended periods of time

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity