Customer Order Handler & Logistics staff

Key Responsibilities

📦 Import & Export / Customs Clearance

Import Clearance & Document Control: Inspect incoming shipments, verify AWB numbers, request missing shipping information from overseas entities (DK, etc.), and liaise with customs brokers and express couriers (DHL, FedEx). Export & RMA Management: Process exports for RMAs and service repair items to global offices (DK, UK, China, Germany, US, etc.); coordinate with specialized carriers (e.g., Logis Innovation) for heavy or custom-packed cargo. ERP & Intercompany Documentation: Manage RMA processes and Credit Memos in SAP S/4HANA; prepare export declarations, statements of reasons, and intercompany invoices for the Finance team. 🏭 Inventory & In-house Warehouse Management

Inbound/Outbound & Physical Inventory: Inspect incoming goods, organize and store items physically in the warehouse, create stock tags, and conduct annual stocktaking. Domestic Delivery & Logistics: Arrange domestic shipments and quick services upon sales request; collect and file Delivery Notes. Regulatory Compliance: Process product conformity registrations and handle large-scale waste disposal declarations. 🤝 Sales Communication & Support

Shipping Schedule & Escalation Tracking: Update and share open order lists and shipping schedules with the sales team; maintain and escalate delivery delay tracking lists. Stock & Order Status Sharing: Regularly inform the sales team of newly received goods and remaining inventory status in the domestic warehouse. 💰 Payment Verification & Order-to-Cash (OTC) Support

Deposit Verification & Ship Release: Monitor bank account deposits (prepayments, milestone payments), request payment receipts from GCC, and issue release requests for order shipping (RQST Ship). Month-End / Month-Start Closing: Request issuance of VAT invoices to finance team for sales order closing, Cancel unclosed intercompany invoices at month-end and regenerate them at the start of the next month; reconcile accounts receivable details with the GA team. Procurement & 3rd Party Vendor Management: Request quotes, issue purchase orders (PO), process vendor invoices, and manage new account registrations in SAP Ariba. 📋 Administrative Support & Expense Processing

Monthly Billing & Invoicing: Process monthly utility/rental/service bills for regional offices and external logistics vendors. General Office Admin: Manage snack inventory, organize company receipts, and handle general office administration.

Qualifications

Education: Bachelor’s degree in Logistics, Supply Chain Management, International Trade, Business Administration, or a related field. Experience: 3–5 years of relevant experience in logistics, trade compliance, sales operations, or order management. System Skills: Hands-on experience with Logistics & Inventory management system (e.g., SAP, Oracle). Proficiency in MS Office (Excel, Outlook, Word). Language: Business fluent in English (written and verbal) for seamless communication with global headquarters and overseas logistics partners. Soft Skills: Strong communication and cross-functional coordination skills (collaborating with Sales, Finance, and GA teams).

Preferred Qualifications

Experience working in a global or multinational company. Hands-on experience dealing with international express couriers (DHL, FedEx) and customs agencies. Knowledge of product certification/compliance registration processes. Detail-oriented with strong financial document and invoicing skills.