Technical Support Analyst (fluent German with English)

Join a multilingual customer support team supporting customers of leading global technology brands. In this role, you will communicate with customers via phone, email and chat, helping them with product-related questions, troubleshooting, order support and general inquiries.

Location: We have opportunities at the Budapest or Debrecen office or remotely.

Schedule: Monday - Friday, full-time (mostly 8:30-17:00)

Languages: We are looking for candidates with German with strong English.

What You Will Do

Provide customer support through phone, email and chat channels Assist customers with product and service-related questions Support order processing and order-related inquiries Troubleshoot technical and non-technical issues Handle customer complaints professionally and efficiently Escalate complex cases to the appropriate internal teams when necessary Ensure high-quality customer experience in every interaction Maintain accurate records of customer interactions Collaborate with colleagues and internal stakeholders to resolve customer issues Requirements

Hungarian location Hungarian citizenship Hungarian work permit Fluent German language skills (C1 level or higher) Fluent English (C1 level) Excellent communication skills, both written and verbal Customer-focused mindset and problem-solving attitude Ability to work in a fast-paced environment Strong attention to detail and organizational skills Benefits

Stable Monday - Friday schedule Long-term career opportunities Employee benefits package after the probation period (28.000 HUF SZÉP-card)