Chocolate Advisor Flexi Permanent 180 Hours (Fixed Term Festive) (Ballito Boutique)

Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.

Position Purpose

To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Key Responsibilities

Customer Service and Sales

Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone

Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience

Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge

Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients

Awareness of daily sales budgets, actively upselling to increase customer transaction spend

Inform all customers of current instore promotions, events and directed information

Provide customers assistance in the selection of quality Lindt products, encouraging additional sales

Serving more than one customer at a time, acknowledging, and communicating at all times

Multitask between completing store operational tasks and serving customers

Processing the customer orders through the POS, and credit card transactions

Own and manage individual tills, including counting floats and performing end of shift till procedure

Preparing big customer orders

Ensure complaints are addressed immediately by informing the Manager on duty

Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times

Restocking and cleaning through the day

Product Knowledge

Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)

Product pricing, packaging, and category performance knowledge

Comply with product management and handling procedures

Compliance to food and hygiene and safety standards practicing good hygienic practices

General

Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment

Record sampling and wasted products actively quality controlling products

Perform open and closing procedures, signing off checklist

Perform cleaning duties signing off checklist

Perform temperature readings signing off checklist

Maintain clean, tidy working areas at all times

Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day

Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy

Accepting courier deliveries and confirming all items are received against invoice

Assisting in monthly stock counts

Unpacking, moving, and restocking products

Using all instore equipment, machines, and appliances

Work, health and safety

Comply with all work health and safety requirements

Report and damaged or dangerous equipment or property to management

Manual Handling

Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit

Moving stock from storerooms to front of house

Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service

Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention

Daily paperwork and accounting, and other store administration

Confident and interactive with a friendly disposition

Excellent communication skills with a strong work ethic that can represent a premium brand

Responsible and accountable in achieving individual goals and budgets

Good time management skills (multi-tasking and prioritizing)

Self-starter with the ability to work individually and in a team

Immaculate grooming with excellent personal hygiene

Knowledge, Skills & Experience

Customer Service

Sales skills

Ability to handle credit card transactions

Previous experience in customer service

Previous experience in a similar retail environment

Grade 12

Proficiency in Microsoft Office (specifically Excel and Powerpoint)