Call Center Trainer

Call Center Trainer Full-Time | Fully Remote or Hybrid | $50,000–$65,000 base + annual incentive | 40 hours weekly within 7 AM–6 PM CST

About the Role Intellipet is hiring a Call Center Trainer to prepare new and existing agents for success in a sales-driven contact center. This is a hands-on training role that combines facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement.

Minimum Qualifications

2–5 years of call center experience in sales or customer service Hands-on experience delivering call center training, coaching, onboarding, or agent development Strong knowledge of sales techniques, objection handling, customer engagement, and CRM workflows Experience coaching observable behaviors through call review, roleplay, or one-on-one feedback Ability to create or improve training materials, scripts, job aids, or learning activities Proficiency with Google Workspace, presentation tools, and learning management systems Ability to work a full-time schedule within operating hours, including evenings, weekends, or holidays as assigned

What You’ll Do

Facilitate virtual training for new and existing agents Coach agents through live call monitoring and roleplay Provide specific one-on-one performance feedback Develop and update training materials and sales exercises Use knowledge checks and practice to reinforce learning Identify root causes behind skill and performance gaps Document training outcomes and escalate performance risks

Preferred Experience

Experience in a sales-driven contact center Experience measuring training effectiveness or agent performance improvement Curriculum design, train-the-trainer, QA, or performance-coaching experience

Why Join Us

Base salary plus annual incentive opportunity Fully remote work environment Health, dental, vision, life, and disability insurance 401(k)/Roth IRA match and paid time off Free counseling services, FSA offerings, and employee discounts

Hiring Process Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of facilitation, coaching, curriculum creation, root-cause analysis, and measurable performance improvement.