Education Specialist/Senior Education Specialist, Local Engagement

ACCOUNTABILITIES

Student Recruitment Operations

To work with the Senior Lead/Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies. To attend to customers’ enquiries via walk-ins, phone, email, live chat, etc and look into the customer’s needs and requirements so as to recommend suitable education pathway To assist customer in programme application and checking for documentations to support the turnaround time for admissions processing To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills To comply with quality standards set for the department To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes). To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers. Leads Management

To follow up on all leads assigned on a timely basis To prepare and maintain leads follow-up reports. Corporate Engagement & Project Management

Support the Lead in contacting, following up and maintaining relationships with corporate contacts. Arrange meetings, prepare materials, record notes and track follow-up actions. Maintain accurate corporate contact and CRM records and follow up on leads and enquiries. Coordinate Lunch & Learns session, corporate talks and engagement events, including registrations, venues, catering and materials. Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, speakers, vendors and internal stakeholders to ensure seamless execution and exceptional attendee experiences Manage post-event follow-up and attendance records. To understand the local education landscape and explore new developments for corporate engagement. JOB REQUIREMENTS

Academic Education and Work Experience

Bachelor degree with 1-2 years of relevant working experience, preferably in sales, marketing or event management. Experienced in planning and executing recruitment events, corporate talks, and outreach campaigns. Experienced in Customer Service and Sales conversion processes Good understanding of the higher education industry in Singapore Results-oriented, driven, self-motivated and analytical Strong communication skills, including active listening, understanding and clear articulation Able to work on weekends or weekday evenings when required Confident public speaker with excellent presentation skills Professional Education/License (if any)

Not required

Personal Attributes

Well-developed diplomacy skills and ability to handle expansive and diverse customers Pleasant and patient personality with excellent service mindset Good interpersonal skill with a high level of initiative and drive We regret that only shortlisted candidates will be notified.