Front of House Receptionist

About Fortius

Fortius Clinic has more than 200 specialists from surgeons to sports physicians, rheumatologists, pain management specialists and radiologists. We diagnose and treat thousands of patients every year, from elite and amateur athletes to those with chronic arthritis and other orthopaedic injuries.

Fortius Clinic was founded by a group of specialists with a shared vision - to push the boundaries of orthopaedics and sports medicine and achieve new standards for clinical excellence. We knew that the way to achieve a world-class centre of excellence was through super-specialism, dedicating resource and expertise to one area of medicine and attracting like-minded clinicians who understood that we could be ‘stronger together’.

In 2021 Fortius Clinic became part of Affidea Group, a leading European healthcare provider owned by GBL, itself a long-term investor in health brands. Affidea has committed to help Fortius achieve our vision to become Europe’s leading specialist provider of orthopaedics and sports medicine.

We have some of the most exciting and rewarding career opportunities in private healthcare. Fortius is built on the talent and the skills of each individual within it. Our core company values remain at the heart of everything we do.

Overall Purpose

First point of contact for all outpatients and visitors to our three Centers in London, i.e. the City, Wimbledon & Marylebone.

The Fortius Clinic London is operational Monday to Sunday from 6:30am to 10.00pm.

Shifts are split between 6.30am – 10:00pm across all locations (Monday to Sunday).

Main Duties and Responsibilities

Contribute to the smooth day-to-day running of Reception, ensuring that patients are greeted, checked in and checked out efficiently, courteously and professionally.

Provide a welcoming, professional and positive first point of contact for patients, visitors, consultants and colleagues.

Proactively monitor and manage the shared email inbox’s, responding to enquiries appropriately and ensuring messages and actions are dealt with in a timely manner.

Handle the settlement of accounts and take patient payments securely using the organisation’s approved payment system, including cash and card payments.

Manage future bookings and arrange follow-up appointments, liaising with Imaging, Physio, Nursing and other relevant teams as required.

Monitor and adjust work priorities in response to changing demand, patient flow and the needs of the service.

Ensure the Reception and patient waiting area is clean, tidy, welcoming and presentable at all times, escalating any maintenance or facilities issues as appropriate.

Prepare consulting rooms prior to clinic and ensure rooms are tidy and appropriately reset at clinic changeover.

Upload patient images and relevant information to the PACS system accurately and in accordance with established procedures.

Provide chaperone support when requested by consultants, in accordance with organisational policies and procedures.

Support consultants with day-to-day requirements, including refreshments and other appropriate administrative or clinic-related support.

Provide administrative support to consultants at the end of their clinics, including scanning documents, uploading information and ensuring relevant paperwork is processed and filed appropriately.

Use the organisation’s incident reporting system to report incidents, concerns or near misses promptly and accurately, in accordance with organisational procedures.

Maintain a professional appearance and adhere to the organisation’s uniform and presentation policy at all times.

Communicate with patients, visitors, consultants and colleagues using professional, courteous and appropriate language at all times.

Maintain a high standard of professionalism, confidentiality, customer service and patient care in all interactions.

Work collaboratively with and provide support to other departments as necessary to ensure the effective delivery of the service.

Ensure all patient information is handled securely and that patient confidentiality is respected at all times.