Field Service Specialist

Field Service Job Description

Summary of the Role

Conveyor Belting Technician who is mechanically inclined. Performs splices and installation on various types of conveyor belts and components to meet customer and industry requirements. Performs other field service and warehouse tasks, as trained and required.  Reports to Field Service Supervisor or Manager.

Responsibilities

Must maintain 100% commitment to safety policies and procedures

Works closely with Field Service Supervisors and team members in attaining goals and objectives

Good understanding of overall Quality process and documentation;

Communicate general and quality-related concerns to management;

Provide onsite customer service

Perform conveyor belt installation with mechanical or vulcanized splice

Understands tools and machinery applicable to the job

Travel is required part of job

Perform other duties as trained and qualified for.

Manager/ Supervisor Responsibilities (in addition to the above mentioned)

Scheduling field service jobs

Skills and Abilities

Must be able to work overtime hours, evening and weekends, when required

Must be able travel to out-of-town jobs, as needed

Possess excellent customer service skills and the ability to interact with customers, and team-members in a professional manner

Basic mechanical skills including the use of hand tools.

Basic computer skills including; internet and email.

Must be able to apply OSHA standards applicable and MSHA standards as applicable (training will be provided)

Minimum Qualifications

Be at least 21 years of age

Have a valid driver’s license and clean driving record

Have a high school diploma/GED

Reliable transportation is a must

Be able to work independently

Ability to safely drive a Company truck or other mechanical equipment

Ability to work nights and weekends, as required

Ability to work overtime, as required

Basic math skills

Properly measure with a tape measure

Ability to travel on regular basis

Background checks and drug screening may be required (by Company, Customer or DOT requirements in working on-site and operating equipment as required or permitted by law)

Preferred Qualifications

Experience working with conveyors and conveyor components

Completion of a craft apprenticeship, or an equivalent number of years of education and production maintenance experience

Mechanically inclined

Knowledge of maintenance and repair of machinery a plus

OSHA 10 and MSHA certifications

First aid and CPR certifications

Physical Requirements and Work Environment

This role may include a mix of customer onsite work and warehouse floor environments. Work is primarily performed outdoors in all weather conditions, including heat, cold, snow, rain, and wind. Reasonable accommodations are available to support individuals with disabilities in performing the essential functions of this role.

Ability to pull, push, grasp, bend, lift and carry up to 50lbs independently on a repeated basis. Heavier items may be moved with team assistance or mechanical aid.

Ability to move freely throughout the job site, including on occasional uneven surfaces, for extended periods of time.

Ability to work in a stationary position for extended periods of time.

Ability to work at varying work-surface levels and machine operation heights.

Ability to move above or below workstations or retrieve items from various heights.

Ability to ascend and descend ladders or stairs, as required.

Ability to distinguish colors.

Ability to comprehend and follow instructions and safety procedures.

Ability to read, write and communicate in English

Ability to comprehend documents such as safety rules, operating and maintenance instructions, inventory sheets, and procedure manuals.

Ability to count and measure accurately.

Ability to properly and safely use mechanical equipment and tools.

Ability to enter and exit a service vehicle and other mechanical equipment multiple times per day.

Ability to inspect products for wear, damage, and leaks.

Ability to respond to safety signals, alarms, and verbal instructions.

Ability to wear required personal protective equipment (PPE), such as gloves, safety glasses, steel-toed footwear, hearing protection, or hard hats, depending on task or site conditions.

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for veteran or disability status.

Individuals are considered for employment, promotion, or training solely on their ability to perform the essential functions of the position.