Network Operations Center (NOC Engineer)

We are seeking a skilled NOC Engineer to ensure 24/7 availability and performance of network infrastructure through monitoring, incident response, escalation management, and technical support while maintaining SLAs and collaborating with cross-functional teams.

Key Responsibilities

Network Monitoring & Performance

Monitor infrastructure using SolarWinds, PRTG, Nagios, Zabbix, and other proprietary monitoring systems like Cosmos Analyze performance trends, bandwidth, latency, packet loss, and KPIs Maintain monitoring thresholds, alert policies, and SLA metrics Incident & Problem Management

Respond to alerts and outages within SLA timeframes Perform triage, diagnosis, and manage incident lifecycle Conduct root cause analysis and document lessons learned Track trends and recommend preventive measures Escalation Management

Serve as primary escalation point for Tier 1 and Tier 2 support team. Escalate complex issues to Tier 4 engineers and specialized teams Coordinate vendor support and facilitate bridge calls during major incidents Manage communication between technical teams, management, and stakeholders. Network Operations & Maintenance

Execute firmware updates, patches, and configuration changes Configure routers, switches, firewalls, load balancers, wireless controllers Implement VLANs, access control policies, and VPN connections Perform change management and maintenance window activities Troubleshooting & Support

Resolve issues across LAN, WAN, MPLS, SD-WAN, wireless networks Troubleshoot routing/switching (BGP, OSPF, EIGRP, STP) Analyze traffic using Wireshark, tcpdump Address DNS, DHCP, firewall, NAT, and VoIP issues Work on SSID requests, conference issues and other special requests Security Operations & Compliance

Monitor security event logs and SIEM alerts for potential threats or breaches Implement and maintain network security policies and access control lists (ACLs) Respond to security incidents and coordinate with security operations team Perform security vulnerability assessments on network devices Ensure compliance with organizational security standards and regulatory requirements Maintain audit logs and documentation for compliance reporting Participate in security incident response procedures

Field Technician Coordination & Dispatch

Work with field technicians and coordinate tech dispatches for: PMS (Property Management System) troubleshooting and connectivity issues WiFi site surveys, coverage analysis, and wireless optimization 3rd party vendor troubleshooting, including video, VoIP, Conference Room Technology Coordinate on-site troubleshooting activities and vendor escalations

Documentation & Collaboration

Maintain network documentation, topology diagrams, SOPs Create post-incident and RCA reports Participate in capacity planning and continuous improvement initiatives Work closely with Engineering, logistics, equipment and third party vendors as new equipment and technologies are integrated with the production network

Requirements

Bachelor's degree in Computer Science, Information Technology, or related field. 1+ years of network operations or NOC experience Incident management and escalation handling Experience coordinating with field technicians and dispatch operations Strong communication and problem-solving abilities Calm under pressure during critical incidents Team collaboration and mentoring skills Time management and prioritization Preferred: CCNA, CCNP, Ruckus Certified, Aruba Certified, Meraki Certified or other networking-related certifications (CompTIA Network+, CWNA, Fortinet NSE) Willing to work onsite. Willingness to work rotating shifts, including nights, weekends, and holidays Benefits

Free one meal a day Emergency Loan and Other Financial Assistance Program Free 24 Hours snacks and beverages Health Insurance Health Subsidy Interest-Based Clubs Life Insurance Team Socialization Allowance Perfect Attendance Bonus Year-End Performance Bonus Plan(Company discretion) And much more