Guest Service Agent - Ticketing, Box Office

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Provide excellent customer service to guests

Attend to walk-up ticket sales and enquires at onsite ticketing counters and self-service ticketing kiosks

Perform ticket sales transactions quickly and accurately using computer-based ticketing system

Perform cashiering duties including receiving payment by cash, credit card, room charge, vouchers and other payment modes

Perform daily opening, closing and reconciliation of sales made through the self-service ticketing kiosks

Redeem tickets for Club Members based on their privileges

Provide guidance and training to ticketing casual staff

Attempt to resolve incidents or record and escalate to the Supervisor in-charge where necessary

Any other duties assigned

Job Requirements

Education & Certification

Nitec/Higher Nitec/Diploma in hospitality or related field preferred

Experience

Minimum one (1) year of relevant experience in retail/ticketing/events environment

Other Prerequisites

Candidates with customer service experience

Able to work well in a team

Fluent in English; fluency in other languages is a plus

Good written and spoken communication skills

Pleasant attitude and cheerful demeanor

Neat and well-groomed

Proficient in Microsoft Office applications

Able to use good judgment and discretion and maintain calm demeanor in high volume or stressful situations

Able to work on rotating shift, including on weekends and public holiday

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.