Area Manager

Area Director

Location:  On-site | Queens

Reports to:  Senior Regional Director/ Regional Director

The US base salary range for this full-time position is $145,000- $150,000 based on level of experience plus discretionary bonus

About Twin Pines Management

Twin Pines is a fast-growing, full-service property management firm redefining multifamily living across New York City from market-rate communities to large-scale affordable housing portfolios. We operate some of the city’s most complex and impactful assets, that have helped shape neighborhoods.

Our team works at the intersection of performance, compliance, hospitality, and resident experience. We partner with sophisticated owners and institutions, giving our professionals exposure to high-level strategy while staying close to the day-to-day operations that drive real results.

We leverage cutting-edge technology, data analytics, and best practices, offering our team the tools, structure, and career pathways of a national platform while maintaining the agility and entrepreneurial spirit of a New York–focused firm.

At Twin Pines, you won’t just manage properties, you’ll solve complex challenges and grow alongside a leadership team that values accountability, innovation, and opportunity.

Role and Responsibilities Overview

The  Area Director is responsible for overseeing operations, compliance, and performance across a portfolio of affordable or mixed-income multifamily communities. This role ensures consistency in execution, regulatory adherence, and leadership standards across multiple sites while serving as a key partner to Regional leadership.

You will directly support and guide property level employees, ensuring assets are well-run, audit-ready, financially disciplined, and delivering a strong resident experience. Success in this role includes fewer escalations, stronger site leadership, improved compliance outcomes, and communities that operate smoothly at scale.

This role is ideal for a seasoned affordable housing leader who thrives in the field, balances accountability with coaching, and understands how to translate strategy into day-to-day execution across multiple properties.

Portfolio Operations & Performance

Oversee daily operations across a portfolio of affordable housing communities

Ensure consistent execution of company standards, policies, and procedures

Monitor occupancy, collections, maintenance performance, and resident satisfaction

Identify operational risks and implement corrective action plans proactively

Financial & Asset Support

Review and support property budgets, forecasts, and variance explanations

Partner with Regional leadership on expense control, capital planning, and performance improvement initiatives

Monitor financial trends across the portfolio and flag risks or opportunities

Compliance & Regulatory Oversight

Ensure compliance with HUD, LIHTC, Fair Housing, Section 504, and applicable state and local regulations

Partner with compliance teams to support audits, file reviews, and inspections

Ensure Community Managers maintain audit-ready files and documentation

Serve as an escalation point for complex compliance or resident issues

People Leadership & Development

Directly manage and coach Community Managers and site leadership

Support hiring, onboarding, performance management, and development planning

Drive accountability while fostering engagement and retention

Model strong leadership presence and professionalism across properties

Stakeholder & Cross-Functional Partnership

Act as a liaison between site teams, compliance, maintenance, accounting, and senior leadership

Support communication with ownership groups and regulatory agencies as needed

Represent the organization professionally in the field at all times

Qualifications

Demonstrated success overseeing  multiple affordable or regulated housing communities

Strong working knowledge of HUD, LIHTC, Fair Housing, and NYC-specific housing requirements

Proven ability to lead, coach, and hold Community Managers accountable

Strong operational judgment and comfort managing escalations

Financial acumen related to property operations and portfolio performance

Clear, confident communication skills across diverse stakeholders

Education & Experience:

High School Diploma or equivalent required; Bachelor’s degree preferred

7+ years of multifamily property management experience, including affordable housing

Prior experience as a  Regional/Area-level leader  required

Familiarity with property management systems (e.g.,  Yardi, RealPage)

New York Real Estate License preferred or willingness to obtain

Work Environment & Physical Requirements:

Field-based role requiring regular travel between properties

On-site office and residential community environments

Ability to walk properties, climb stairs, and work outdoors in varying conditions

Ability to lift or carry up to 25 pounds occasionally

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Perks & Benefits:

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

Medical, Dental, and Vision coverage  Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.

Flexible Spending Accounts (FSA)  Pre-tax accounts available for eligible healthcare and dependent care expenses.

401(k) Retirement Plan  Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.

Paid Time Off & Holidays  Competitive PTO program, including paid holidays, vacation, and sick time.

Commuter Benefits  Pre-tax commuter benefits available for transit and parking expenses.

Professional Growth & Development  Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.

Mission-Driven Work  The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.

Benefits offerings and employee contributions may vary by plan and are subject to change

For individuals hired to work in New York, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of New York and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role.  A reasonable estimate of the range is below.

New York Pay Range $148,000 - $150,000 USD