Community Manager

Community Manager- Affordable Location:  On-site | New York City

Reports to:  Regional Director

Schedule: Monday–Friday, On-Site + On-Call for Emergencies

The US base salary range for this full-time position is $110,000- $115,000 plus discretionary bonus

About Twin Pines Management

Twin Pines is a fast-growing, full-service property management firm redefining multifamily living across New York City from market-rate communities to large-scale affordable housing portfolios. We operate some of the city’s most complex and impactful assets, that have helped shape neighborhoods.

Role and Responsibilities Overview

The  Community Manager is responsible for the overall operations, compliance, and resident experience of an affordable community operating under the NYCHA Permanent Affordability Commitment Together (PACT) program. The successful candidate must have a strong background in affordable housing management and demonstrated experience working within the NYCHA environment. A thorough understanding of NYCHA reporting requirements, compliance standards, occupancy procedures, resident relations, and operational protocols is essential. Candidates should be familiar with NYCHA systems, documentation processes, lease administration, regulatory reporting, and agency audits. The ideal professional will be highly organized, detail-oriented, and capable of ensuring full compliance with all NYCHA and PACT program requirements while effectively managing day-to-day property operations and resident services.

Community Operations & Compliance

Oversee daily operations of the affordable housing community, ensuring compliance with HUD, LIHTC, Fair Housing, and applicable local and state regulations

Ensure resident files, certifications, recertifications, and documentation are accurate, complete, and audit-ready

Partner with compliance teams and agencies during audits, file reviews, and inspections

Ensure all policies, procedures, and regulatory requirements are followed consistently

Present comprehensive property performance updates to clients, inclusive of financial results, leasing activity, maintenance trends, and physical asset condition. Support client communication with timely, thoughtful responses to questions, concerns, and ad-hoc information requests.

Resident Experience Oversight

Provide high-quality customer service to residents and prospects, responding to concerns promptly and professionally

Oversee in coordination with compliance move-in, renewals, transfers, and waitlist management in compliance with program requirements

Support conflict resolution and ensure consistent follow-up to maintain a positive community environment  Communicate clearly with residents regarding policies, procedures, and expectations

Financial & Administrative Management

Manage rent collections, delinquency follow-up, and coordination with accounting teams

Support budget execution, expense control, and basic financial reporting   Ensure timely and accurate data entry into property management systems

Team Leadership & Development

Lead, coach, and support on-site staff including leasing, maintenance, and administrative team members

Hire, train, schedule, and evaluate staff performance as needed

Foster a collaborative, accountable, and resident-focused team culture   Serve as a steady on-site leader during high-volume or high-stress periods

Qualifications

Experience managing affordable or regulated multifamily housing communities

Working knowledge of HUD, LIHTC, Fair Housing, and related compliance requirements

Strong customer service mindset with professional communication skills

Ability to manage multiple priorities in a fast-paced, resident-facing environment

Proven ability to lead on-site teams and hold staff accountable   Strong organizational skills and attention to detail

Education & Experience:

3+ years of multifamily property management experience, including affordable or regulated housing

Prior experience as a Community Manager is required   Familiarity with property management software (e.g., Yardi, RealPage)   New York Real Estate License preferred or willingness to obtain

Work Environment & Physical Requirement:

On-site office and residential community environment

Regular walking of the property and interaction with residents

Ability to lift or carry up to 25 pounds occasionally   Ability to sit or stand for extended periods

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Perks & Benefits

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

Medical, Dental, and Vision coverage  Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.

Flexible Spending Accounts (FSA)  Pre-tax accounts available for eligible healthcare and dependent care expenses.

401(k) Retirement Plan  Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.

Paid Time Off & Holidays  Competitive PTO program, including paid holidays, vacation, and sick time.

Commuter Benefits  Pre-tax commuter benefits available for transit and parking expenses.

Professional Growth & Development  Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.

Mission-Driven Work  The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.

Benefits offerings and employee contributions may vary by plan and are subject to change

For individuals hired to work in New York, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of New York and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual’s relevant experience for the role.  A reasonable estimate of the range is below.

New York Pay Range $110,000 - $115,000 USD