Business Analyst - Operations

We are hiring a Business Analyst who will partner with business operations leads - they will be responsible for operations data and for improving the processes that keep it accurate, consistent, and reliable. You must have a willingness to question and push for excellence.

Responsibilities

Key responsibility is to own the team's data end to end: gathering it, maintaining it, and making sure it's structured and reliable. Perform the underlying data analysis that feeds into bigger conversations, working closely with business operations leads, and turn those needs into clear, documented requirements. You'll also document processes and procedures so the way we work is captured and repeatable, and you'll flag ways the business can run more efficiently - freeing up the ops leads to focus on the analysis and recommendations that need their judgment. Requirements

3+ years working as a business or research analyst You are seen as a key resource on the team. Detail-oriented and dependable with the data - comfortable being the person who keeps it in order and answers "where does this number come from." Experience with requirements gathering and process documentation, and the ability to work closely with operations leads as a trusted partner (not just a ticket-taker) You are able to prioritize or meet deadlines/SLAs. Experiences with SQL is required, PBI is desired but not mandate You actively collaborate and ask questions while thinking about the bigger picture. You proactively identify ways to make things better. Desired Experience and Skills:

Expert knowledge of Excel – Vlookup, graphs, pivot functions, etc. Experience with SQL or power BI. Good understanding of analytic reporting Strong ability to prioritize projects and report deliverables Manages own projects, determining appropriate approach, resources, and timeframes Strong interpersonal skills – needs to be able to drive the business and lead through credibility and influence.