Back Office Support | Financial Account | Get a 21K Signing Bonus

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Account specific roles and responsibilities:

Process Loans and enter data into client systems and tools Provide accurate and detailed information about our products/services to customers Identify and escalate priority issues to the appropriate departments Ensure customer satisfaction and loyalty through effective communication and problem-solving skills Maintain customer records and update relevant information in the system Collaborate with team members and other departments to improve overall customer experience Meet or exceed individual and team targets Requirements

At least 1 year BPO experience Financial account experience is a PLUS Ability to multitask (taking in calls and responding to email) Must know how to use MS Word, Excel, Outlook Excellent verbal and written English skills Willing to work ONSITE in Buendia, Makati Amenable working night shifts (Shifting) Benefits

What can we offer you?

Competitive salary and benefits Health Insurance with free dependents* 10%-night differential Attendance Bonus Paid time off Convertible to cash leave credits Performance Appraisal Work-life balance A focus on growing your career path with us We encourage you to follow your passions and learn new skills Our commitment to you

Strong culture and values-driven leadership We create opportunities for you to learn and grow at any stage of your career Continuous learning and innovation We foster an all inclusive environment where everyone thrives