Customer Service Agent

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.

The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.

Join Our Team as a B2C Customer Services Agent and Elevate Your Career!

Are you ready to make a difference? We're looking for a passionate Customer Services Agent to join our UK Operations Team!

As a Customer Services Agent, you'll dive into the thrilling world of our fast-paced Operations department, working within our dynamic Customer Service, Business to Consumer team. You'll be based in our stunning, modern office in Marlow, Buckinghamshire.

What You'll Do:

Deal directly with customers either by telephone or electronically via internal Contact Centre Solution and CRM systems

Handle and respond efficiently to all general and order specific direct customer enquiries

Manage return requests effectively, whilst ensuring all relevant systems are updated as per company procedures.

Support with order status updates and delivery tracking queries

Effectively manage calls, enquiries, orders, complaints, returns and log all details of actions taken within CRM system to support case management

Effectively manage the complex customer complaints and escalate it to the right stakeholders to support resolutions

Provide feedback on the efficiency of the customer service process and areas of improvement

Communicate and coordinate with internal and third-party stake holders to include Sales and Marketing, Logistics and After Sales Support to manage queries

Carry out other ad-hoc duties as required from time to time

Why Join Us?

Exciting Benefits:

Free on-site parking at the office

25 days holiday + bank holidays

Private Medical & Dental Insurance

Group Life Assurance Benefits

Annual Gym Allowance

Discounted Milwaukee and Ryobi products

Access to our TTi Benefits Hub which includes discounts with many high street retailers

Support towards Eye Sight Tests for DSE use

On-site 3rd party restaurant and coffee shop in our offices

Employee Wellbeing:

Employee Assistance Programme with a confidential helpline available 24/7

Skills Required:

Previous experience within a Customer Service environment is beneficial

Willingness to learn, and have a passion for delivering excellent customer service

Have good empathy and communication skills, and the ability to adapt these, depending on the situation or customer

A self-motivated, passionate, and enthusiastic approach to the role

Strong written communication skills and data entry

Computer literate with a good understanding of Excel and CRMs

Good time management and organisational skills

SAP and Salesforce knowledge is desirable but not essential

If you're ready to bring your skills and enthusiasm to our team, we want to hear from you! Apply today to embark on this exciting new career journey with Techtronic Industries UK!

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At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact - we’d love to hear from you. Apply now and be part of something exciting!

Visit https://www.ttigroup.com to find out more about us