Case Management Virtual Assistant

Global Pacific Support is partnering with one of its valued U.S.-based clients to hire a Case Management Virtual Assistant who has experience working with American companies and supporting U.S. Veterans. This role calls for a professional who’s organized, empathetic, and able to handle sensitive information with precision and care.

Responsibilities Manage Veteran case files, ensuring accuracy, timeliness, and confidentiality. Coordinate appointments, follow-ups, and documentation with Veterans and support partners. Prepare reports, maintain databases, and track progress on ongoing cases. Communicate with clients and stakeholders via email, phone, and video - always with empathy and clarity. Support process improvement by identifying gaps and proposing efficiency solutions. Requirements

Qualifications Minimum 2 years of experience working as a Virtual Assistant, Case Manager, or Administrative Support Specialist for a U.S.-based company. Prior experience supporting Veteran-focused services (e.g., healthcare, benefits, or advocacy) preferred. Excellent written and verbal communication skills in English. Proficiency in CRM tools, Google Workspace, Microsoft Office, and project/task management apps. Strong attention to detail, organizational skills, and discretion with sensitive data. Ability to work U.S. time zones and maintain consistent communication.