Resident Relations Coordinator

Gates Hudson is seeking a Resident Relations Coordinator to support residents through our resident resource program. This role serves as a key point of contact for residents, community partners, and internal teams by providing information, coordination, and administrative support related to community assistance programs and resident services.

The ideal candidate is empathetic, organized, and experienced in resident-facing or administrative roles within property management or community services.

What You'll Do Resident Support & Resource Coordination

Address resident concerns and assess resident needs

Provide information and referrals to community assistance, clinical, and social service programs

Assist in developing and tracking individualized support plans

Provide case management support for ongoing resident issues

Communication & Relationship Management

Handle incoming calls from residents, owners, vendors, and community advocates

Participate in resident meetings and group sessions to share information and gather feedback

Maintain clear, professional, and empathetic communication

Administration & Data Management

Maintain accurate records of resident interactions, program usage, and documentation

Manage data entry and documentation using Word, Excel, Outlook, databases, and property management systems

Prepare meeting materials, agendas, and notes

Maintain current program documents, processes, and procedures

Surveys & Program Support

Assist with resident surveys, compile results, and help recommend enhancements

Support continuous improvement of resident resource programs

Additional Responsibilities

Handle sensitive information with discretion and confidentiality

Perform general office and administrative duties as needed

Work flexible hours, including evenings or weekends, as required

What We're Looking For Required

High school diploma or equivalent

One to two years of experience in property management, community outreach, or a related administrative role

Strong customer service and communication skills

Excellent organizational and time management skills

Working knowledge of Fair Housing regulations

Proficiency in Microsoft Outlook, Word, and Excel

Valid driver’s license

Preferred

Experience coordinating community resources or social service programs

Familiarity with property management software

Background in resident services, case management, or community engagement

Pay Range $27 - $30 USD