Operations Manager

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.

With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.

Role requirements:

Manage end-to-end Healthcare Billing/Revenue Cycle operations, ensuring achievement of productivity, quality, SLA/TAT, and delivery targets. Monitor inflow, output, pending inventory, aging, and backlog to maintain effective workload allocation and inventory health. Oversee billing workflows including claim edits, billing exceptions, clearinghouse rejections, charge-related issues, and non-workable inventory. Analyze operational KPIs, identify performance gaps and bottlenecks, and drive root-cause analysis and corrective actions. Lead, coach, and develop Supervisors, Team Leads, and associates, fostering accountability, ownership, and performance excellence. Manage capacity planning, staffing, hiring, attrition, onboarding, training, and resource utilization. Drive structured performance management through regular reviews, coaching, productivity monitoring, and quality improvement. Partner with clients, onshore teams, and cross-functional stakeholders to resolve dependencies, risks, escalations, and process gaps. Lead governance reviews covering performance, inventory, risks, RCA, mitigation plans, and improvement opportunities. Proactively identify and mitigate risks impacting SLAs, customer experience, compliance, and financial outcomes. Drive backlog reduction, process standardization, automation, workflow optimization, and continuous improvement. Support operational transitions, knowledge transfer, stabilization, and adoption of new systems and processes. Ensure adherence to organizational policies, process controls, documentation standards, and applicable healthcare requirements. Demonstrate strong people leadership, analytical thinking, problem-solving, decision-making, communication, and stakeholder-management skills.

Pre-requisite:

Strong Healthcare RCM/Billing domain knowledge, including claim submission, edits/rejections, and billing workflows. Proven people leadership with the ability to manage, coach, and develop Supervisors/Team Leads and large operations teams. Strong operational management skills across productivity, quality, SLA/TAT, inventory, aging, and backlog. Excellent analytical and problem-solving skills, with a strong RCA and data-driven decision-making approach. Strong client and stakeholder management, including governance, escalations, and cross-functional collaboration. Demonstrated ability to manage capacity, staffing, attrition, and resource utilization. Strong ownership and accountability, with the ability to operate effectively in a high-volume, dynamic environment.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com

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