Cruise Consultant

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To effectively sell future cruises and to serve as Sales Department liaison while serving on board Regent Seven Seas Cruise ships, efficiently, promptly and truly reflecting the luxurious nature of Regent Seven Seas Cruises at all times.

Responsibility and Authority

Guest Experience

Demonstrates genuine concern for guests’ wellbeing at all times; Ensures that all guest requests, inquiries and concerns are handled in a prompt manner; Helps to create a warm, sincere, welcoming but fun environment around the ship. Actively promotes and seeks guest’s interaction by informing guests of upcoming events and activities as part of his/her social duties Operational and Administrative

Maximization of sales through the efficient operation of the Cruise Consultant’s desk and socializing with guests; Promotion of sales and future cruise bookings through appointments, consultations and socializing by; Holding regular office hours on a daily basis in order to discuss with our guests the alternatives available in terms of future cruises, ships, services, itineraries, schedules, shore excursions, etc.; Interacting with guests to identify their preferences and expectations, assisting them with their queries, providing efficient, courteous and personalized service; Interacting with guests by attending all social events, cocktail parties, hosting tables, etc.; Escorts tours of the ship as required. Use the NVS reservation system to check availability, give detailed price quotes, and create the reservation. Preparation of welcome letters for Seven Seas Society members. Coordinating Seven Seas Society parties and special events (e.g. Titanium,/Platinum/Gold event), creating and organizing events each cruise to reward RSSC Loyalty Program in line with budgeted expenses, Also in charge of invitation lists, invitations and ensuring timely distribution of all information, etc. Coordinating First Time Cruiser Orientation with the Cruise Director. Co-hosting the Seven Seas Society party with the Captain. Coordinates the overall management of the RSSC Loyalty Program each cruise, identifying guests eligible, ensuring benefits are well promoted; Assisting with in-port promotional functions, ship tours, etc., involving prospective passengers and Travel Agents in conjunction with the General Manager, Coordinating Travel Agent/Press familiarization trip events as directed by Sales/FTL in Conjunction with General Manager. Stays informed about sales and marketing efforts and promotes them amongst guests and key onboard staff (Captain, FM, CD, Ex Concierge, CP, HK, etc.) Prepares and presents slide/video/PowerPoint presentations on future Regent Seven Seas Cruises cruise programs, Coordinating with Cruise Director and Broadcast Technician for the placement of sales presentation on broadcast loop, Monitoring the effectiveness of the timing and recommending possible changes to timings, Channel or format,Keeping accurate stock of all printed information concerning itineraries, ships, etc. Produces a written report at cruise end using the established format; Attend Shipboard Hotel Operation Meeting Utilizing NVS reservations system to check inventory and make bookings; communicating with shore side Reservations department under established procedures for cruise bookings made on board, Following directions from Regent Seven Seas Cruises Sales (Director Sales Support) as to sales focus and special promotional opportunities, ensuring that all initiatives are implemented within time limits. If and when required, welcomes guests as they arrive for the various events taking place in public areas. Assists the preparation of the daily program by providing any required information in a timely manner; Ensures that the General Manager is promptly and fully informed any areas of potential problems or unusual matters of significance so that prompt corrective action can be taken. Serves as a liaison with the Destination Manager or Concierge for organizing private arrangements in ports for guests requesting such services i.e. private cars etc. Assists in Gangway duties during embarkation/debarkation process if required (as often conflicts with Port functions), ensuring guests are greeted in line with RSSC’s guidelines. To be familiar with the basic operation of technical equipment (sound and light) within Lounge areas; Helps to create appropriate Cocktail Party Listings or table hosting arrangements, especially during longer cruises. Pro-active approach to problem solving; General Office Administration. Finance

Completes the Future Cruise Booking Summary and forwards it to the respective reservation offices (RSSC UK for UK European Bookings / RSSC Onboard for all other bookings) Posts the required deposits for future cruise bookings via NVS in a timely manner to confirm the booking status. Training and Development

Assist with training of new Cruise Consultants on all procedures relating to the position and also general shipboard knowledge. Creates and maintains a positive work environment; Fosters teamwork within all departments onboard; Completes, participates and promotes RSSC’s Service Training Programs. Assists the General Manager in implementing and maintaining guidelines, procedures and training practices set by the corporate office; Social

Maintains positive relationships with colleagues Respects the privacy and rights of colleagues Promotes cooperation and teamwork Attends Cocktail Parties and regularly hosts tables. Complies with company grooming / uniform standards. At all times projects a favorable image of Regent Seven Seas Cruises, promoting its aims and objectives to enhance public recognition and acceptance of all its areas of operation or endeavors. Safety

Monitor the practical application of the Company's policy, procedures and instructions. Immediately report to the Master any instances where the vessel is unable or fails to comply with any Company’s policy, procedure, instruction, and any safety, environmental, or security requirement. Participate in crew and passenger safety drills according to instructions from ship’s command; Comply with company safety and pollution prevention regulations. Education and Experience

Systems MS Office SuiteFidelio Cruise SoftwareNVS Reservations SystemSalesForce.com Education and Experience Sales Background preferred; Shipboard Experience essential. Experience in public speaking /presentations preferred. Travel experience / destination knowledge preferred. Profile Understanding of the highest level of service; Excellent administrative skills; Strong leadership skills and practice ‘leadership by example; Outgoing personality, open minded and flexible; Ability to work in an international environment; Ability to perform well under pressure; Excellent appearance and excellent social skills; Well organized.

EQUAL OPPORTUNITY EMPLOYER It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.