RoofSHIELD Service Technician- Experienced (Commercial)

RoofSHIELD Service Technician -Experienced (Commercial)

Key Responsibilities Team Leadership & Development Lead and mentor Roof Leak Technicians, fostering a culture of growth and excellence. Conduct department orientation and initial ride-alongs for new hires and promoted technicians for training and evaluation. Oversee technician training and ensure goals are met with the support of the Training Coordinator. Stay up-to-date on the latest technology, tools, and methods, and implement advancements to enhance team performance. Schedule and conduct regular evaluations with the Operations Leader, including performance reviews and coaching. Manage hiring, termination, and PIP (Performance Improvement Plans) with proper documentation. Operational Excellence Ensure tool management, tracking, and quarterly truck inspections. Perform monthly Quality Assurance Visits (QAV) for each technician and oversee jobsite inspections post-service. Coordinate scheduling and compliance, including on-call rotations and technician availability. Provide second opinions for large-ticket repairs to verify accuracy and support technicians. Track and resolve technician callbacks to maintain high-quality service. Customer & Service Support Meet technicians on calls at least twice a week for support and training. Perform second opinion visits and assist with large-ticket item assessments. Maintain quality control through jobsite visits and customer follow-ups. Assist in invoice resolution and parts requisition as needed. Physical Demands Regularly required to sit, stand, walk, stoop, and use hands. Ability to lift/move up to 100 pounds and perform tasks requiring close vision and focus adjustment.

Qualifications Minimum 3 years of experience in roofing or related field with expertise in roof leak repair. Leadership and coaching experience, with strong interpersonal and communication skills. Ability to manage multiple priorities and coordinate across departments. Proficient in reading and writing English at a high school level. Physically able to meet job demands.

Benefits & Perks At GSM Services, we believe in taking great care of our team-on and off the job. Our coworkers enjoy a comprehensive benefits package designed to support your health, growth, and overall quality of life, including:

Paid Time Off (PTO) to recharge and enjoy life outside of work Paid Holidays throughout the year Health Insurance with quality coverage options Dental and Vision Insurance 401(k) Retirement Plan with company support Profit Sharing Program -your contribution helps us grow, and you share in the success Life Insurance paid by the company Short-Term Disability Coverage Company Vehicle (role-dependent) Branded Uniforms provided at no cost Company-Paid Training & Professional Development Tuition Reimbursement to support continued education Apprenticeship Opportunities for skill-building and career progression Recruitment Incentive Bonus Program Gym Membership Program Health & Wellness Program A Supportive, People-First Workplace Culture Why GSM Services? Competitive Pay: Reflecting your skills and expertise. Comprehensive Benefits: Health, dental, vision, and retirement plans. Career Development: Opportunities for training and advancement. Innovative Culture: Work with a team dedicated to growth, education, and excellence.

GSM Services is ready to hear from you and help you get started with a great career. If you still need a little more information before applying just click on the link below to hear more about our company and also hear from our coworkers:

https://www.youtube.com/playlist?list=PLtb8tsnrZf3_GX2TUcGP10pqrI8qdh0mE