Operations Coordination Manager

As our Operations Coordination Manager, you'll lead regional operations across Australia, Korea, Japan, and China, ensuring the seamless movement of pharmaceutical shipments. Working across multiple teams, partners, and Service Centers, you'll coordinate regional operations, resolve complex challenges, and make informed decisions in a dynamic environment.

📍 Location: We are open to candidates based anywhere within Australia, South Korea, Japan and China, with remote working available within these countries.

Founded in Switzerland in 2012, SkyCell is transforming global pharmaceutical supply chains through a combination of advanced temperature-controlled containers, IoT connectivity, and digital solutions.

Our integrated product ecosystem helps leading pharmaceutical companies reduce risk, improve operational efficiency, and ensure the safe delivery of life-saving medicines worldwide.

Today, SkyCell operates at the intersection of hardware, software, data, and logistics - combining Swiss engineering excellence with a growing digital platform to shape the future of connected pharma supply chains.

Why SkyCell?

🌱 Purpose-Driven Work: Make a real difference by contributing to a more sustainable future in global logistics and healthcare.

🚀 Innovation at Heart: Work with cutting-edge technology and be at the forefront of supply chain innovation.

🌎 Stronger together: Join a supportive team of talented individuals from over 40 countries, where we work together every step of the way.

💡 Growth Opportunities: We believe in investing in our people – continuous learning and development are key pillars of SkyCell.

🏆 Award-Winning Culture: Join a workplace recognized for its commitment to excellence with a ‘Great Place to work’ award, as well as a Platinum Ecovadis rating highlighting our sustainability and employee well-being.

What You'll Do:

Lead regional operations across Australia, Korea, Japan, and China, with potential to expand into additional markets

Manage and support Service Centers and regional partners, ensuring compliance with company SOPs, customer requirements, and local regulations

Monitor supplier and partner performance through KPIs and QBRs, coordinating CAPA and escalation resolution where needed

Coordinate end-to-end logistics and freight forwarding activities, including order management, customs brokerage, reverse logistics, and cost optimisation

Act as a second-level escalation point for daily operations and Control Tower issues, assessing situations and coordinating appropriate solutions

Build, onboard, and support Service Centers, partners, suppliers, and new team members, including the creation and maintenance of operational SOPs and work instructions

Maintain accurate operational data and support billing, MRO activities, quality checks, damage assessments, and regional stock allocation

Collaborate with Sales, CX, Account Management, Procurement, and other teams on customer requirements, RFQs/RFPs, process improvements, new destination setups, Service Center launches, claims, and regional initiatives