Business Systems Analyst - ServiceNow / IT Infrastructure

Stafford Gray is looking for an experienced Business Systems Analyst to support a public-sector IT Infrastructure Services organization in Southeast Michigan. You’ll work across the Networking, Server, Workstation Services, Microsoft 365, VoIP/Telecommunications, and Service Center teams. You’ll own project assignments from requirements through implementation, so this role suits a self-starter who takes ownership.

This is a hybrid role with a minimum of 2 days per week onsite in the Waterford/Pontiac area. Remote days follow standard business hours from an adequate home office. The engagement is ongoing, with a target start in early November.

What you’ll do

Gather requirements, analyze data, design solutions, and write technical requirements for infrastructure projects Support ServiceNow integrations, including Asset Management, Inventory Management, CMDB/Discovery, and Webex Test and implement technology solutions, and support users through rollout Research current systems and create procedures that improve them Train and support end users Write Requests for Proposals (RFPs) and contract Scopes of Deliverables Requirements

Required

5+ years of experience as a Business Analyst or Business Systems Analyst Hands-on ServiceNow experience, specifically integrations or work in Asset Management, Inventory Management, or CMDB/Discovery. This is a firm requirement. Please don’t apply without it. Strong experience with the Microsoft 365 productivity suite Data analytics experience Ability to be onsite in the Waterford/Pontiac area at least 2 days per week Nice to have

Telecommunications Expense Management (TEM) experience Experience writing RFPs, contracts, or scopes of work Background supporting infrastructure teams (network, server, endpoint, VoIP)