Customer and Process Quality Consultant (Fixed-Term Contract)

To maintain high standards in customer processes and quality, focusing on optimizing procedures to enhance efficiency, operational effectiveness, and overall customer satisfaction within the organization.

This role is a 6-month fixed-term contract.

Key responsibilities

Process quality;

Scrap and FTP KPI owner – follow-up and actions  Ensure that internal quality issues are resolved in a timely manner together with other teams in the plant  Implement CAPA for internal quality issues  Work on continuous improvements by collecting and analyzing quality data  Statistical analysis Responsible for ensuring PFMEA is up to date with support from Manufacturing team  Responsible to lead MSA and Capability topics Ensure compliance with environmental, health, energy efficiency and safety at work standards, policies and practices in accordance with their level of responsibility

Customer quality;

Assure customer specific requirements are satisfied in the Business Management System   Understand and ensure compliance with customer needs and requirements to develop effective quality control processes  Leader of Customer Claim   Customer Incident KPI owner - follow-up and actions.  Customer PPM KPI owner - follow-up and actions.  8D answering time to customer KPI owner - follow-up and actions.  Support Change Management with changes/deviations  Ensure that customer portals are updated accordingly and in a timely manner  Responsible for planning, organizing, and executing customer requalification tests in accordance with the audit plan

Education & Experience

Degree in Engineering  5 or more years of experience as Plant Quality and/or Customer Quality fields Hands-on experience with statistical analysis  In-depth understanding of technical documentation  Great attention to detail and problem-solving abilities  Good analytical skills  Excellent numerical skills and understanding of data analysis/statistical methods  Additional certification in Quality Assurance (is a plus)  Minitab user (is a plus)  Outstanding communication skills  Fluent in English and Turkish (minimum B2)  Knowledge in FMEA, MSA, SPC, APQP and PPAP

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