Intake Specialist (Guatemala)

Qualifications:

Previous experience in a legal intake call center or customer service call center preferred Background in the personal injury legal industry preferred High school diploma or equivalent required; Bachelor’s degree preferred Firm knowledge of spreadsheet and data management, as well as computer skills Previous experience with CRM and case management software is desired; Salesforce preferred Possesses outstanding communication skills (both written and verbal) and a sense of empathy Excellent organization and time-management abilities Ability to problem-solve or manage a challenging caller while on the phone #LI-DNI