BPO - Client Technology Associate (Hybrid Setup)

You’re fluent in two languages: advanced technical diagnostics… and plain English that executives actually understand.

Unity Communications is looking for a Client Technology Associate who can live in both worlds: fluent in tech, but able to explain it without sounding like you swallowed a user manual. You’re the bridge between engineers and executives. The translator. The one who can turn “multi-layered infrastructure vulnerability exposure” into “Here’s what’s happening, and here’s how we fix it.”

Ready to be the Sherlock of the team? Apply today!

How You Spend Your Eight Hours

Support Client Technology Managers (CTMs) and Enterprise Service Delivery Managers (ESDMs) on assigned enterprise accounts

Join client meetings and calls to provide technical insight and follow-up support

Help manage the day-to-day technical and business relationship with large and national clients

Perform infrastructure and cybersecurity reviews to identify risks and improvement areas

Conduct deep dives and gap analyses to uncover technical issues and service opportunities

Analyze financial processes, data, and documentation to identify discrepancies, risks, and improvement opportunities

Support invoice finance, invoice analysis, reconciliation, and validation activities as needed

Assist with Accounts Receivable (AR) and Accounts Payable (AP) processes and related financial inquiries

Review and validate financial and invoice-related data for accuracy, completeness, and proper documentation

Conduct financial data analysis and translate findings into clear, actionable insights

Support finance-related projects, process improvements, and finance project management activities

Manage finance-related tickets, cases, requests, and follow-ups to ensure timely resolution

Translate technical and financial findings into clear, business-friendly language

Analyze recurring incidents, financial discrepancies, and operational issues and recommend preventative solutions

Coordinate with vendors (ISPs, software, hardware, and finance-related providers) as needed

Assist with scoping calls alongside Account Management and Solution Engineering

Document findings, recommendations, financial analyses, and action items clearly

Provide administrative and operational support related to finance processes, including Finance Virtual Assistant (Finance VA) functions when needed

Continuously grow your technical, financial, and business knowledge

What You Must Possess

Strong understanding of IT infrastructure (servers, networking, cloud, endpoints)

Working knowledge of cybersecurity best practices

Tier 2 support experience or strong troubleshooting background

Familiarity with Microsoft technologies (Windows Server, Active Directory, Microsoft 365, Azure preferred)

Strong finance operations experience, including invoice processing, validation, analysis, and reconciliation

Hands-on experience with Accounts Receivable (AR) and/or Accounts Payable (AP)

Experience with financial data analysis and financial reporting

Understanding of invoice finance and finance-related business processes

Experience supporting finance projects or performing finance project management

Experience handling finance-related tickets, cases, requests, or issue resolution

Experience providing Finance Virtual Assistant (Finance VA) or finance administrative support

Ability to assess technical and financial environments and identify gaps

Experience with deep-dive analysis, gap analysis, impact assessment, and root cause identification

Strong problem-solving and analytical thinking

Ability to analyze financial information, identify discrepancies, and determine appropriate resolutions

Ability to explain technical and financial issues and their business impact clearly

Willingness to work in complex enterprise environments

Confidence and professionalism, especially during customer calls

Strong written and verbal communication skills

Ability to simplify complex technical and financial concepts

Strong time management and organizational skills

Service-oriented mindset with strong ownership

Eagerness to learn and grow into a strategic, client-facing role

What You Shall Receive

HMO coverage upon regularization, with one free dependent after one year of continuous service and another free dependent after two years of continuous service

VL/SL credits upon regularization

Friendly and supportive work culture

13th-month pay and other Philippine-government-mandated benefits

Non-taxable allowances

Pay increases, performance bonuses, growth opportunities, birthday gifts, and many more

What You Should Consider

Full-time position

Monday to Friday, night shift

Hybrid work setup with on-site training

Why Join Our Company

You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.