BPO - Customer Service Representative (For Pooling)

We are building a talent pool of Customer Service Representatives (CSR) who will handle customer interactions across various accounts. This role is ideal for individuals who are customer-focused, detail-oriented, and capable of delivering excellent service in a fast-paced environment.

Key Responsibilities

Handle inbound and/or outbound customer interactions via phone, email, or chat

Address customer inquiries, concerns, and complaints in a timely and professional manner

Provide accurate information about products, services, and company policies

Resolve customer issues while ensuring high levels of satisfaction

Document interactions and maintain accurate customer records in the system

Follow standard operating procedures and meet performance metrics (e.g., AHT, CSAT, resolution time)

Escalate complex issues to the appropriate team when necessary

Maintain confidentiality and comply with company policies and data security standards

Qualifications

At least High School (old curriculum) or Senior High School graduate

At least 1 year BPO or customer service experience handling international voice account is required

Strong verbal and written communication skills in English

Basic computer skills and familiarity with common applications

Willingness to work on shifting schedules, including nights, weekends, and holidays

Amenable to work onsite or in a hybrid setup (as required)

Preferred Skills

Good problem-solving and critical thinking skills

Ability to multitask and navigate multiple systems

Strong customer focus and empathy

Team player with a positive attitude

What We Offer

Competitive salary and benefits package

Paid training and career development opportunities

Supportive and dynamic work environment

Opportunities for career growth within the organization

Note: This is for pooling purposes. Qualified candidates will be contacted once a suitable account or campaign becomes available.