Business Analyst - Revenue Protection

About firmus energy

Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we’re looking for passionate individuals to join us at the forefront of this change. As part of our team, you’ll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.

Role Overview

Based at our Mallusk office, and reporting to the Revenue Protection Lead, the Business Analyst will supporting the effective operation, compliance, and continuous improvement of Revenue Protection activities within the Billing Department. The postholder will analyse customer consumption, billing and meter data to identify anomalies and potential energy theft. They will provide analytical support to ensure regulatory and licence obligations are met, assist with industry AQ processes, support debt recovery and credit management activities. The postholder will also contribute to the development and enhancement of policies, procedures, and controls.

Role Responsibilities

Provide analytical support to the Revenue Protection Lead to ensure regulatory compliance and licence conditions are met. Assist with the gas industry AQ determination process to ensure customer AQ’s are accurate Support the Revenue Protection Lead to ensure compliance with the “Code of Practice for energy theft” Monitor consumer gas usage and conduct meter read analysis and burn trends to identify and investigate potential revenue leakage Support debt recovery and credit management activities in accordance with company policies, procedures, and regulatory requirements. Contribute to the continuous review and enhancement of policies, procedures, and controls to support the effectiveness of the Revenue Protection function. Analyse customer consumption and billing data to identify and calculate appropriate refunds or back charges. Any other duties as directed by the Customer Billing Manager or Revenue Protection Lead

Skills, Knowledge and Expertise

Essential Criteria

Relevant degree in a numeric or business-related discipline, or equivalent relevant experience

A minimum of 2 years' relevant experience gained within the UK in Billing, Finance or similar role

Exceptional analytical and conceptual thinking skills Strong written and verbal communication skills Ability to analyse, interpret, and process large volumes of information accurately and efficiently. Proficient in the use of Microsoft Office applications, particularly Excel and Word. Self-motivated with the ability to work independently, using initiative to manage workloads and resolve issues effectively Strong attention to detail and commitment to maintaining high standards of accuracy and customer service

Desirable Criteria

Experience working within the utilities sector or a regulated industry. Knowledge of debt recovery, customer account management, or revenue assurance processes. Experience of analysing customer accounts, billing, or consumption data.

Benefits

Enhanced annual leave Up to 15% performance bonus Hybrid working after training Private Medical Cover Enhanced pension plan Life assurance Group income protection Enhanced maternity benefits Enhanced sick pay Recognition programs

On-Site Facilities

Free on-site parking Electric car charging points New modern office space High tech workstations

About firmus energy

firmus energy (supply) is Northern Ireland’s leading natural gas provider. Since our establishment in 2005, we have grown to serve over 113,000 residential and commercial customers. Our mission is to deliver safe, sustainable, and cost-effective energy solutions while prioritising customer satisfaction and innovation.

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