Senior Account Manager - Sydney

Join us as a Senior Account Manager in Sydney at Aptitude Software, where you will play a strategic and commercially focused role in managing and growing a portfolio of enterprise clients across the APAC region. You will be responsible for building senior stakeholder relationships, driving account growth, identifying expansion opportunities, and ensuring clients realise long-term value from Aptitude’s solutions.

This role is focused on commercial account ownership, revenue growth, strategic relationship management, and client retention across Aptitude’s APAC customer base.

You Will Be: Managing and growing a portfolio of strategic enterprise accounts across APAC, with ownership of client relationships, commercial performance, and long-term account strategy

Building strong, trusted relationships with senior stakeholders and acting as a strategic advisor across finance, operations, and technology functions

Identifying upsell, cross-sell, and expansion opportunities across Aptitude’s product suite to drive incremental revenue growth

Leading commercial discussions including renewals, pricing negotiations, contract extensions, and account planning activities

Developing and executing strategic account plans aligned to client priorities and business objectives

Driving high levels of client retention and customer satisfaction across your account portfolio

Partnering closely with Product, Professional Services, Support, Sales, and Partnerships teams to ensure successful delivery and ongoing client value

Managing escalations effectively and acting as a senior point of contact for key client stakeholders

Providing accurate forecasting, pipeline visibility, and account reporting to senior leadership

Representing Aptitude and Fynapse professionally at executive-level meetings, client reviews, and industry events

Maintaining a strong understanding of Aptitude’s product suite, market positioning, and broader finance technology landscape

Managing a strategic book of business with ownership for achieving a 12% annual growth target, balancing retention protection with proactive expansion and commercial development

What We Offer We’ll offer you a competitive salary plus commission scheme, as well as the following benefits:

Superannuation

Private Healthcare

Employee Assistance Programme

Where You’ll Be This role is based in Sydney and will involve managing customers across the region. Given the regional nature of the role, there will be regular engagement with customers across different locations and time zones, including face-to-face client meetings where required.