Customer Success Associate- Sales Support

Department:

Operations

Job Description:

JOB SUMMARY: We are hiring a Customer Account Management Coordinator to support both our sales and customer service teams to build customer relationships with new and existing ac counts. You'll be respons ible for assigning details to shipments waiting to be assigned to drivers, as well as tr acking, tracing and resolving any issues with freight delivery.

JOB DESCRIPTION:

Key Responsibilities:

Communicating internally and externally with customers

Booking loads and entering orders from customers

Assigning details to shipments so they can be assigned to drivers

Scheduling pick-up and delivery appointments for outbound shipments

Tracking and tracing shipments, monitoring freight in transit, fielding customer location requests for appointments, and assisting internal customers with resolving scheduling conflicts with loads

Heavy data entry and reporting & compiling spreadsheet reports and heavy data input

Receiving and cross-referencing driver bills of lading for accurate documentation and payroll

Researching proofs of delivery

QUALIFICATIONS:

Minimum Qualifications:

1 year of customer service experience

Possess excellent oral, written and interpersonal communication skills Meet and exceed customer needs and expectations by providing impeccable service

Excellent computer skills and proficiency in Microsoft Excel (will be tested)

Extremely organized proficient and accurate data entry skills

Preferred Qualifications:

Associates degree preferred

Transportation or supply chain industry background

Some familiarity with AS/400 operating system

Ability to communicate effectively

Ability to multi-task, prioritize, quickly process informatio n for a deadline-driven environment

High degree of initiative and independent execution

Ability to handle high volumes of inbound and outbound email and calls

Passion for working with people

Ability to thrive in a deadline-driven environment and be able to multi-task and juggle priorities

Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.

Workshift:

Education:

In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.