Fulfilment Manager

Fulfilment Manager The Fulfilment Manager is responsible for the group-wide management and optimization of production planning, procurement planning, and production methodology.

The role safeguards on-time delivery to customers and structurally optimizes working capital (inventory and WIP), production cost efficiency, capacity utilization, and overall supply chain stability.

The Fulfilment Manager determines what is produced, when it is produced, and according to which production methodology (including sub-assemblies and make-or-buy decisions). Operational execution is the responsibility of the Site Manager(s).

Your role includes following responsibilities: 1. Group-wide Production Planning Develop and monitor the integrated production plan

Prioritize based on contracts, margins, and strategy

Balance capacity, lead times, and cost efficiency

Escalate capacity conflicts

2. Working Capital Optimization Reduce inventory levels without increasing delivery risk

Control Work in Progress (WIP)

Optimize production sequencing to improve cash flow

Reduce capital tied up in the supply chain

3. Production Cost Efficiency Optimize economies of scale

Decide on centralization vs. decentralization

Drive standardization and modularization

Optimize make-or-buy decisions

4. Procurement Planning Align procurement planning with production planning

Determine strategic inventory levels

Manage supply chain risks

5. Internal Customer Representative Translate commercial agreements into operational planning

Realistically manage delivery timelines

Act as escalation point for conflicting priorities

Key Result Areas High delivery reliability

Optimized working capital

Reduced production and supply chain costs

Transparent and realistic planning

Standardized production methodology

Position Within the Organization Reports to: CEO

Collaborates with:

Site Manager(s) – operational execution

Sales – forecast, roadmap, and order intake

Finance & Administration – cash flow, margins, working capital

Customer Success – delivery timing and customer expectations

Procurement

The Fulfilment Manager is a matrix role without hierarchical responsibility over site employees.