Miro - Professional Services Lead

About the Team

Miro’s Professional Services organisation enables enterprise customers to adopt, scale, and innovate on Miro’s Innovation Workspace. Services span subscription-based programs (MOST) as well as one-time Implementation, Advisory, and Technical Account Management engagements.

Japan is a fast-growing, high-touch market where customers expect precision, trust, and deep partnership. Local leadership, cultural fluency, and strong cross-functional alignment are critical to success.

About the Role

The Senior Manager, Professional Services Delivery – Japan is the senior Professional Services leader for the Japan region, responsible for all PS delivery motions, including MOST, Implementation, Advisory, and Technical Account Management (TAM).

This role leads Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers. The role operates with high autonomy and is accountable for evolving global programs to reflect Japanese market expectations, cultural nuance, and regional growth needs.

This leader is a key contributor to global Professional Services outcomes and serves as the primary escalation and decision authority for Japan.

Key Responsibilities People Leadership & Talent Development Directly manage Innovation Architects, Technical Architects, AI Technical Architects, Implementation Consultants, and Technical Account Managers

Set high standards for professionalism, preparation, and customer engagement

Coach senior practitioners to operate as trusted advisors to enterprise customers

Partner with People leadership on hiring, performance management, and succession planning

Build a strong local leadership bench aligned with global standards

Strategic & Operational Responsibilities Own regional capacity planning and delivery readiness

Support global revenue outcomes through delivery excellence that reinforces renewals and expansion

Identify where global programs require regional adaptation and drive thoughtful evolution

Contribute Japan-specific insights to global Professional Services strategy

Cross-Functional Collaboration Partner deeply with Sales and Customer Success to support growth, renewals, and customer confidence

Collaborate with Product teams to represent Japanese customer needs and adoption patterns

Coordinate with partners where appropriate while maintaining strict quality standards

What Success Looks Like in the First 6–12 Months Trusted, stable delivery motion across Japan with strong customer feedback

A high-performing, engaged local team with clear standards and growth paths

Effective adaptation of global programs to regional realities

Strong alignment with Sales and Customer Success leadership

Tangible contribution to global Professional Services revenue performance