Bilingual Insurance Verification Specialist

What You’ll Do

Position Summary

The Insurance Verification Specialist (Greeter) will be an integral part of the Suvida Healthcare team. The Insurance Verification Specialist will be the first impression of the center to all patients, family members, and visitors. The Greeter will provide exceptional customer service and ensure all who visit Suvida Healthcare centers are welcomed and properly attended to. The Insurance Verification Specialist will work with the center team by answering questions, managing incoming and outgoing calls, ensuring all benefits are verified, and assisting with other clinical clerical tasks.

Responsibilities

Ensures the highest level of customer service possible  Displays respect and concern for all patients  Attends all clinic huddles and clinic monthly meetings  Greets and Welcomes patients to the clinic  Assists patients to the seating area  Assists patients in wheelchair to the seating area  Assists patients with scheduling transportation to and from the clinic  Ensures all insurance benefits are verified and active  Collects any co-pays necessary for patient’s visit  Manages phone lines by answering, taking messages, and conducting outbound calls as instructed  Manages patient referrals by processing them and obtaining authorizations  Assists in scheduling appointments for patient’s referrals  Updates patient information and making changes to EMR platform  Other Duties as assigned

What You’ll Bring

Knowledge, Skills, and Abilities

1+ years progressive work experience in the healthcare industry  2+ years of customer service  Bi-lingual-(English/Spanish) required  Experience managing referrals and authorizations preferred  Experience in Value-based care operations preferred   Experience documenting electronic medical records  Comfortable working independently

Education, Experience, Licensure, or Certification Requirements

High School Diploma or equivalent required Bachelor’s in Healthcare Administration, Business, or Hospitality preferred  CPR/BLS Certified (or willing to obtain within 7 days of employment)  Suvida Healthcare provides equal employment opportunities to all Team Members and applicants for employment and prohibits discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.