Technical Product Manager

Join the Ritz-Carlton Yacht Collection: Where Every Voyage is a Symphony of Luxury

Embark on an extraordinary journey with the Ritz-Carlton Yacht Collection, an exquisite extension of the renowned Ritz-Carlton brand, dedicated to redefining ultra-luxury hospitality at sea. As a "Lady or Gentleman" of our esteemed team, you'll be entrusted with the art of delivering the impeccable "Gold Standards" that have made the Ritz-Carlton an epitome of excellence across the globe.

The Essence of Excellence: The Gold Standards The Gold Standards are the bedrock of the Ritz-Carlton experience, setting us apart in the industry and establishing a legacy of unparalleled service. These standards embody the values and culture that define our brand, and serve as the compass guiding our every endeavor.

The Employee Promise

At The Ritz-Carlton, our Ladies & Gentlemen are the most important resource in our service commitment to each other and our guests.

By applying the principles of trust, honesty, respect, integrity, and commitment, we empower and nurture talent to the benefit of each individual and the company.

The Ritz-Carlton fosters a culture where all are valued, quality of life is enhanced, individual aspirations are fulfilled, and The Ritz-Carlton Mystique is strengthened.

Join us on a journey where every day is a testament to the highest standard of luxury and service. Apply now and be part of an unparalleled legacy in hospitality.

Key Responsibilities

Product & Backlog Ownership: Maintain and prioritize the Digital Technologies product backlog; translate business goals from commercial product managers into clear epics, user stories, and acceptance criteria that the engineering team can act on. Agile Delivery Facilitation: Own sprint planning, daily stand-ups, sprint reviews, and retrospectives; remove impediments and maintain team velocity and predictability across a lean FTE team supplemented by contractors. Business Partnership: Act as the primary technical liaison to business product managers in Marketing, Revenue Management, and Guest Experience; bridge communication between commercial stakeholders and engineering to ensure shared understanding of priorities and trade-offs. Requirements & Discovery: Lead discovery sessions, gather functional and non-functional requirements, produce PRDs and technical specifications, and validate requirements against the existing Drupal CMS, cloud infrastructure (AWS), and booking/commerce platforms. Roadmap & Release Planning: Develop and maintain a rolling 90-day digital product roadmap; coordinate release schedules, dependency management, and stakeholder communications around upcoming deliverables. Technical Validation: Apply working knowledge of web technologies (React, Next.js, REST APIs, cloud services) to challenge and validate technical approaches; conduct basic feasibility assessments and participate in design reviews without owning architectural decisions. Contractor & Capacity Management: Coordinate contractor onboarding and ramp-up as the team scales for project surges; track capacity against committed scope and flag risks early. Metrics & Quality: Define and track delivery KPIs (velocity, cycle time, defect rate, uptime); facilitate QA automation integration with engineering and surface insights to leadership.

Required Qualifications

Bachelor’s degree in Computer Science, Software Engineering, Information Systems, or a closely related technical discipline 3–5 years of experience in a technical product management, business analyst, or delivery lead role within a software engineering team Demonstrable understanding of modern web application architecture - front-end frameworks (React, Next.js preferred), RESTful APIs, and cloud infrastructure concepts (AWS preferred) Proven ability to write detailed user stories, acceptance criteria, and product requirements documents that engineering teams can build directly from Hands-on experience facilitating agile ceremonies (Scrum or Kanban) and working within JIRA, Confluence, or equivalent tooling Excellent communication skills with the ability to simplify technical concepts for non-technical business stakeholders and to translate business requirements into actionable engineering tasks Experience working alongside or managing contractor/vendor engineering resources Comfortable operating in a lean, fast-paced team environment where autonomy and initiative are expected

Preferred Qualifications (Nice-to-Have)

Experience with CMS platforms (Drupal 9/10 preferred) and an understanding of headless or decoupled CMS architectures Familiarity with AWS services (EC2, S3, RDS, CloudFront, Lambda) at a conceptual or hands-on level Exposure to e-commerce, booking engines, or hospitality/travel technology platforms Experience working with geographically distributed engineering teams (e.g., LATAM-based developers) Knowledge of QA automation practices and integration with CI/CD pipelines Product management certification (CSPO, PMI-ACP, or equivalent)

Key Competencies

Technical Fluency: Reads code, understands system design, and engages meaningfully in architectural conversations without needing to own them. Business Acumen: Understands commercial drivers and can connect engineering effort to measurable business outcomes. Communication & Influence: Articulates trade-offs clearly to both engineering and non-technical stakeholders; builds consensus without formal authority. Delivery Focus: Keeps teams moving, surfaces blockers early, and maintains a bias toward shipping working software. Stakeholder Management: Maintains trusted relationships with business product managers and senior leadership; manages expectations proactively. Adaptability: Thrives in a rapidly evolving environment; comfortable shifting priorities as business needs change.

Why Join Us

Joining the Digital Technologies team at the Ritz-Carlton Yacht Collection means contributing to one of the most exciting luxury travel brands in the world. You will work at the intersection of technology and hospitality, shaping digital guest experiences across a growing superyacht fleet. You will have real influence over how the team delivers - partnering with talented engineers, working with world-class business leaders, and building a modern digital capability from the ground up. This is an opportunity to make a meaningful impact within a globally recognized brand that values craftsmanship, precision, and excellence in everything it does.

The Ritz-Carlton Yacht Collection is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Ritz-Carlton Yacht Collection is an Equal opportunity, inclusive employer and will consider all applicants for employment with the Company on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.