Team Lead, Team 2 - Fraud

Primary Objective:

Supervising and monitoring of acquiring monitoring & investigations. Conduct internal and external fraud investigation, e.g. staffs, merchants, cardholders and applicants whenever required. Identify latest fraud trends and to introduce or recommend best practices, controls and prevention methods. Initiate and assist in apprehension or arrest if necessary. Assist & work with the law enforcement agencies in the investigations. Networking with Malaysian issuer to combat fraud. Conduct training for merchants, staffs and assisting training for officers in law enforcement agencies.

Key Responsibilities:

Support Circle Lead to Manage Internal and External Service Providers to ensure implementation of Service Level Agreements, Terms of Engagement, Service Quality Standards, Process Times, Unit Cost, Efficiency & Effectiveness Work as a Team to Deliver the Department’s Overall Goals for Shareholders in terms of financial achievements Customers in terms of customer satisfaction measures and Employees in making RHB the Best Place to Work Support Circle Lead to deliver Team Goals Support Circle Lead by continuously challenge status qua as well as research, develop & implement best-in-class practices within team Provide best-in-class Daily, Monthly & Quarterly Management Information to Guide & Support Decisions & Actions Support Circle Lead by ensuring team is compliant to all local laws, Bank Negara directives and bank’s regulation, and all risks including operation & reputation