Implementation Specialist

Role Description ​

Support the pre and post implementation process following all the implementation processes stablished.​ Technical customer facing expert, able to communicate clearly and easily with mainly technical contacts; ​ Support on gathering all customer requirements to deliver a thorough and customer focused implementation and configuration strategy.​ Ability to document test scenarios of configuration to support QA. ​ SME in a number of the Solera products, particularly understanding the configuration and integration capabilities.​ Collaborate with both configuration and training to support on customer requirements understanding and the broader Solera team to deliver new product developments.​ On occasion train the customer on the newly delivered configuration.​ Support in cross functional alignment with product and sales, to ensure alignment on roadmap​ Provide support on customer deliveries and SME products.​ Support and collaborate on the generation of all the Professional Services documentation Key Competencies ​

Insurance Domain Expertise: Hands-on experience in P&C or auto claims operations in Mexico (former adjusters, claims analysts, or appraisers). Professional Polish: High executive presence and structured communication when working with enterprise clients. UI / Tech Aptitude: Quick learner capable of becoming a power user of our software interface. 4-6 years of experience in large transformation programs, utilising high-performing teams, ideally leveraging agile methodology ​ Technical requirements gathering or business analysis experience, ideally in Automotive or Insurance markets, able to ‘think out of the box’ to deliver value solutions to customers. ​ Excellent customer facing skills, collaboration and communication. ​ Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating mainly with internal stakeholders.​ Meticulous attention to detail. ​

Tools and Skills ​

Relationship with other Solera Departments / Customers ​ Product and Development; Customer Support ​ On occasion attend meetings with Sales and Final Customers