Systems Engineer

Title: Systems Engineer

Reports to: Client Technology Manager

Department: Support

Location: Singapore – Remote

Term: Full-Time, Exempt

About Atlas Technica

Atlas Technica’s mission is to shoulder IT management, user support, and cybersecurity for our clients, who are hedge funds and other investment firms. Founded in 2016, we have grown year over year through our uncompromising focus on service.

We value ownership, execution, growth, intelligence, and camaraderie. We are looking for people who share our Core Values, thrive, and contribute to this environment while putting the customer first. At Atlas Technica, we offer a competitive salary, comprehensive benefits, and great perks to our global Team. We strive to maintain a professional yet friendly environment while promoting professional and career development for our Team Members. Join Atlas Technica now!

Position Overview

We are seeking a Systems Engineer to join our growing Support team in Singapore. This is a hands-on technical role focused on providing remote IT support, troubleshooting, systems administration, and escalation support across Atlas Technica client environments.

The Systems Engineer will work closely with Systems Engineers, Senior Systems Engineers, Client Technology Managers, and other technical teams to resolve support requests, maintain client technology environments, and deliver a high-quality support experience. This collaborative environment provides strong opportunities for continued technical development and exposure to increasingly complex infrastructure, cloud, security, and project work.

The successful candidate will combine strong technical troubleshooting skills with excellent communication, organization, ownership, and a customer-first approach to supporting users and client environments remotely.

Position Responsibilities:

Provide remote IT support and technical assistance to users across assigned client environments

Manage and resolve support requests through the organization’s ticketing system

Troubleshoot end-user issues involving Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, peripherals, and related workplace technologies

Support Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, Microsoft Teams, and Microsoft Entra ID

Assist with systems administration across Microsoft Windows Server, Active Directory, Group Policy, identity, access, and endpoint-management technologies

Troubleshoot networking, virtualization, cybersecurity, and infrastructure-related issues within client environments

Escalate complex technical issues appropriately and collaborate with Senior Systems Engineers and other technical resources through resolution

Maintain accurate ticket notes, technical documentation, procedures, and client-environment information

Follow Atlas Technica’s technical standards, security requirements, documentation expectations, and strict change-control procedures

Communicate proactively with users, technical teams, and internal stakeholders regarding issue status, resolution, and follow-up

Participate in advanced support, infrastructure initiatives, and project work as technical capability develops

Requirements:

2+ years of relevant IT experience in desktop support, systems engineering, systems administration, or a related technical environment

Strong end-user and desktop support experience across Microsoft Windows, Microsoft Office, desktops, laptops, mobile devices, and common workplace technologies

Experience supporting Microsoft 365 environments, including Exchange Online, SharePoint Online, Microsoft Intune, and Microsoft Entra ID

Working knowledge of Microsoft Windows Server, Active Directory, Group Policy, and related systems-administration technologies

Experience supporting endpoint protection or threat-management solutions such as Sophos or similar platforms

Basic understanding of virtualization technologies such as VMware or Hyper-V

Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN/WAN, VPN, routing, switching, wireless networking, and firewalls

Strong written and verbal communication skills with the ability to communicate effectively with technical and non-technical users

Strong troubleshooting, organization, documentation, and problem-solving skills

Ability to work effectively both independently and collaboratively within a remote, fast-paced support environment

Previous experience working within an MSP, professional services, or high-touch client support environment strongly preferred

Ability to work remotely from Singapore and maintain reliable availability during the required working schedule for the role

Desirable Qualities:

Financial services experience supporting hedge funds, private equity firms, investment managers, or similar organizations

Familiarity with financial market applications such as Bloomberg, Thomson Reuters, FactSet, or Capital IQ

MSP experience, particularly with ConnectWise or similar service-management platforms

Exposure to Microsoft Azure, AWS, or other public-cloud environments

Experience with collaboration, identity, or device-management platforms such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch, or similar technologies

Experience supporting Citrix XenApp or similar virtual application technologies

Experience with cybersecurity and email-security solutions such as CrowdStrike, Carbon Black, Cylance, Mimecast, Proofpoint, or similar platforms

Additional experience with storage, virtualization, or infrastructure technologies such as Nimble, Pure Storage, NetApp, Dell EMC, VMware, Hyper-V, or XenServer

Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.