Desk Based Account Manager

Closing Date for Application:

Sunday 11/10/2026

Polypipe Building Products are focused on delivering solutions to the residential sector. Polypipe Building Products works with national and local developers, plumbing and heating engineers, general builders and groundworkers to deliver above and below ground drainage systems, rainwater solutions as well as hot and cold plastic plumbing products.

Part of the Genuit Group, we combine long-term stability with a culture built on teamwork, accountability and continuous improvement. We encourage fresh ideas, invest in development and are committed to creating a safe, inclusive and supportive workplace where everyone feels like they belong.

Role: As a Desk-Based Account Manager, you will be responsible for managing a portfolio of builders’ merchant customers through a structured call plan.

You will play a critical role in supporting business growth initiatives, executing promotional activity, and building long-term customer relationships. Working collaboratively with field sales, marketing, and internal stakeholders, you will drive sales performance and ensure customers receive outstanding service and commercial support.

Head office is in Doncaster, and the Desk Based Account Manager role is situated at our Neale Road site in Doncaster.

Key Responsibilities:

Customer & Sales Growth

Manage a structured call plan to proactively engage with a defined set of builders’ merchant accounts

Drive sales and support revenue growth through upselling, cross-selling, and introducing new product ranges

Work towards monthly, quarterly, and annual sales targets aligned to the overall commercial strategy

Identify growth opportunities within the account base and take actions to unlock potential

Customer Relationship Management

Build and maintain strong, trusted relationships with key contacts across your customer portfolio

Serve as the primary point of contact for day-to-day queries, ensuring timely and effective resolution

Act as a brand ambassador, promoting value-added services and reinforcing customer loyalty

Promotional & Marketing Support

Promote and co-ordinate marketing campaigns and promotional initiatives with your customer base

Monitor the uptake and success of promotions, providing feedback to marketing and commercial teams

Tailor promotional messaging based on customer needs, seasonality, and market trends

Reporting & Insights

Maintain accurate records of customer interactions, sales activity, and opportunities in our CRM system

Report on account performance, promotional results, and customer feedback to internal stakeholders

Provide insights into customer behaviour, competitor activity, and market dynamics

Collaboration & Support

Work closely with field-based account managers, sales leaders, and support teams to ensure cohesive customer coverage

Assist in onboarding new customers and supporting administrative follow-up as needed

Contribute to continuous improvement of internal processes to enhance customer experience

Skills & Experience:

Ability to analyse data

Excellent listening, negotiation, motivation, and presentation skills

Excellent verbal and written communications skills

Proven experience in a sales or account management role, ideally within construction, building supplies, or a related B2B environment

Strong communication and relationship-building skills via phone, email, and virtual platforms

Commercial acumen and ability to identify sales opportunities

Comfortable working to targets and KPIs in a fast-paced environment

Proficient in CRM tools, Microsoft Office (Excel, Teams, Outlook), and sales reporting

Working Hours & Benefits:

Monday to Friday, 9am - 5pm

25 days holiday entitlement

Contributory pension scheme - matched up to 8%

Life assurance

Enhanced Maternity & Paternity pay

Save as you earn Sharesave Scheme

Cycle to work scheme

Free flu vouchers

Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services

Staff discount on all Genuit Group products

Free on-site parking

Here at the Genuit Group we recognise and develop the contribution our people make to the Group’s success and are committed to attracting talent from the widest pool. We have a role to play in making the built environment more sustainable, building a low carbon business ourselves as well as delivering sustainable solutions at scale.